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    Customer Relationship Executive - Thrissur, India - JobStars HR Solutions Pvt Ltd

    JobStars HR Solutions Pvt Ltd
    JobStars HR Solutions Pvt Ltd Thrissur, India

    1 week ago

    Default job background
    Full time
    Description

    Qualifications and Skills

    • 1 to 3 years of experience in a customer relationship or client-facing role
    • Excellent communication skills in Malayalam and English, both verbal and written
    • Strong interpersonal and relationship-building skills
    • Proficiency in customer relationship management (CRM) software
    • Ability to handle client inquiries and resolve issues in a professional and timely manner
    • Proactive approach to customer service and problem-solving
    • Sales-oriented mindset with a focus on client satisfaction

    JD -

    Manage client relationships post-sale to ensure satisfaction and retention.

    Address customer inquiries, concerns, and complaints promptly and effectively.

    Gather feedback from customers to improve products/services or enhance the customer experience.

    Collaborate with internal teams (sales, marketing, product development) to address customer needs.

    Upsell or cross-sell products/services to existing clients based on their needs and preferences.

    Maintain records of interactions and transactions with customers for reference and analysis.

    Strive to build long-term, mutually beneficial partnerships with clients.

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