Contact Center Representative - Vadodara, India - Etech Global Services

Etech Global Services

Verified Company

Vadodara, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

What We Offer:

What You'll Be Doing:

Take inbound or make outbound calls to customers with the objective of discussing nonsales related issues.
Handle all issues with diplomacy, tact, and respect.
Provide quality service to clients through thorough knowledge of products and services.
Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
Enter data into computer database system.
Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
Build strong relationships with Team Leader, and team members.

We Expect You To Have:

Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
Proficient in Customer service.
Knowledge of record management procedures & processes (is a plus)
Effective analytical, problemsolving, and decisionmaking skills
Effective organizational skills
Ability to access and research multiple sources of data.
Must pass prehire exam with 90% or higher.
Ability to multitask and work under pressure.
Strong attention to detail and critical thinking skills
Must be able to effectively resolve problems and be efficient in a fastpaced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
Must be able to work in a team oriented, high demand and fast paced environment.
Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.