Guest Relation Executive - Pune, India - Paradigm Consultancies
Description
GUEST RELATIONS EXECUTIVE ( ONLY FEMALES)
JOB LOCATION :
PUNE
SALARY :
30, ,000
EXPERIENCE :
MINIMUM - 5 YEARS OF EXPERIENCE AS A GUEST RELATIONS EXECUTIVE
EXPERIENCE OF WORKING AT A HOTEL / HOSPITALITY INDUSTRY IS MUST.
Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hoteland city. Check on VIPguest movements, complete their pre-registrationformalities.
Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.
GRE DUTIES AND RESPONSIBILITIES:
- Welcome guests during checkinand giving a found farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivalsand departures.
- Coordinatingand multitasking job duties in a busy environment.
- Should possess detailed information about the Hotel, city as well as the competition.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Greeting guests as they enter and exit the hotel.
- Providing information regarding the Hotel, town attractions, activities etc.
- Check on VIP reservations, complete their preregistration formalities.
- Allocate rooms to all arriving guests.
- Maintain upto date information on room rates, current promotions, offers and packages
- Maintain all guest foliosin the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Coordinate with housekeepingfor clearing of rooms.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Perform basic cashieractivities as and when required.
- Maintain guest lockers for safe custody.
- Ensure that all checkins and checkoutsare handled smoothly without unnecessary delay or discomfort to any guest.
- Give proper and complete handover to the next shift
- Should be able to handle all guests without bias or prejudice.
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygienestandards.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Good command of the English language is essential, both written and verbal
- Must possess strong organization time management skills, attention to detail.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality is essential.
- Must be able to work shifts days, evenings, weekends and holidays.
- Ability to relate well to Hotel guests and employees.
- Professional in demeanour and presentation.
- Personable, enthusiastic, selfmotivated and able to work independently.
- Observant, discriminating and detailoriented
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal and organizational skills.
- Able to work morning, evening, weekend, holiday, and overnight shifts.
Salary:
₹30, ₹45,000.00 per month
Schedule:
- Day shift
Work Location:
One location
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