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    User Researcher - Kolkata, India - Zeno Health

    Zeno Health
    Zeno Health Kolkata, India

    2 weeks ago

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    Description

    Job Description: User Research

    We are seeking a highly motivated and skilled User Researcher to join our team. A user researcher is responsible for conducting research to understand the needs, behaviors, and motivations of users. They use a variety of research methods, such as interviews, surveys, usability testing, and analytics, to gather data and insights about users.

    Key Responsibilities:

    1. Conducting user research: Design and conduct qualitative and quantitative research studies to understand user behavior and needs, such as user interviews, surveys, and usability tests.
    2. Analyzing data: Analyze user research data and synthesize insights to inform product design and development.
    3. Collaborating with cross-functional teams: Work closely with product managers, designers, and engineers to ensure that research insights are integrated into product development processes.
    4. Creating research reports: Create reports and presentations to communicate research findings and recommendations to stakeholders.
    5. Identifying opportunities: Identify new research opportunities and areas for improvement in the product development process.
    6. Staying up-to-date: Stay up-to-date with user research best practices, tools, and trends.
    7. What you will do every day:
    8. Daily pod stand-ups to deliver sprint outcomes
    9. Collaborating with Product Manager or Initiative Leaders
    10. Collaborating with users/customers to discover problem spaces for road mapping
    11. Analyzing the feedback of shipped solutions and iterating

    Skills Required:

    1. Must know Bengali
    2. Curiosity - Should not operate from biases/pre-condition notion
    3. Strong analytical and problem-solving skills
    4. Strong root cause analysis and impact analysis skills
    5. Extreme customer-centric mindset
    6. Preferred experience working with internal customers in the operations excellence domain
    7. Strong at collaboration
    8. Excellent communication skills, both written and verbal
    9. Comfortable working in a fast-paced, collaborative environment
    10. Experience with Agile methodologies and product management tools
    11. Ability to manage multiple projects simultaneously and prioritize tasks effectively
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