Customer Care Executive - Noida, India - Donovan Apparels Pvt. Ltd.
1 week ago
Description
Job Title:
Customer Care Executive
No
of Openings:
3
Education Criteria:
Any Graduate
Experience Required:0.6 Years-2 Years
Roles and Responsibilities
- Identify customers' needs and wants, clarifying information whenever possible.
- Attending customers' queries and complaints as per defined SOP through inbound and outbound customer calls in a timely manner.
- Maintaining a fast response time and great quality overall modes of customer communication.
- Working cross-functionally to ensure customer issues are being flagged and adequately addressed.
- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience.
- Customer Care Representative with Excellent Communication (spoken & written) Skills
Languages:
English, Hindi.
- Any graduate can apply.
- Excellent verbal, written and interpersonal communication skills.
- Outstanding customer service skills and dedication to providing exceptional customer service.
- Must be a self-motivator and self-starter.
- Focus on quality and customer service.
- Solid time management skills.
- Must be able to effectively deal with people at all levels inside and outside of the Company.
- Creative ability & writing proficiency.
- Ability to multitask and successfully operate in a fast-paced, team environment.
- Must adapt well to change and successfully set and adjust priorities as needed.
- Must be proficient with Microsoft Office (intermediate Word, basic Excel).
- People working in industries like e-Commerce will be given preference.
Salary:
₹12,500.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Commission pay
Education:
- Bachelor's (preferred)
Experience:
- Customer support: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- Hindi (preferred)
- English (preferred)
Work Location:
In person
Speak with the employer
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