Customer Support - Bengaluru, India - Truecaller

Truecaller

Verified Company

Bengaluru, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Hello, Truecaller is calling you from India Ready to pick up?
Truecaller transformed how we communicate when we launched in 2009 in Stockholm, Sweden.

Our mission is to build trust everywhere by making tomorrow's communication smarter, safer and more efficient.

We focus on bringing smart services with big social impacts, like protecting people from fraud, harassment, and scam calls or messages.

We identify new numbers from anywhere in the world and build a space for trustworthy conversations, for those that matter.

Truecaller is loved by over 300 million people around the world and is growing very rapidly across regions.

Who we are:

The world's #1 caller ID and spam blocking service for Android and iOS.
A team of +300 people from ~35 different nationalities, spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon, Tel Aviv and Nairobi.
Backed by some of the most prominent investors in the world such as Sequoia Capital, Atomico, and Kleiner Perkins Caufield & Byers.

As a Customer Support - Social Media, You will have to oversee all social media accounts - Facebook, Instagram, Twitter, etc. This role is cross-functional where you work closely with different BUs and be in charge of communicating with users via social media platforms.

What do we expect from you
years of experience in handling social media.

Knowledge of Meltwater and Tweetdeck is a bonus
Excellent written, verbal and analytical skills.
Demonstrated experience in handling social media traffic.
Time management skills with attention to detail.
Problemsolving and research skills.
High levels of creativity, innovation, and an adaptive, growth mindset who loves to work in a fastpaced environment.
Indepth knowledge of social media.
Ability to collaborate with multifunctional teams and across company departments.

What will you work on

Take ownership of the various social media handles, attending to all customer queries, concerns, and comments posted to the company's social media platforms.
Supervise all areas of customercompany social media connections and provide a great customer service experience.
Passion for creating a great user experience
Manage and supervise social media material
Stay current on the newest updates/promote best practices
Working closely with other support verticals and BUs
Creating and maintaining social media profiles on sites like Facebook, Twitter, and LinkedIn

It would be great if you also have

Experience working in startups.

Sounds like your dream job?
This position is based in Bangalore, India.

What we offer:

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A smart, talented and agile team:An international team where ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment.
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A great compensation package: Competitive salary, excellent medical, accident and life-term insurance, Udemy membership to keep learning and improving, and flexible working hours.
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Great tech tools: We ensure that you have winning tech tools and resources to thrive and succeed in your role.
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Office life: Enjoy your days with a wide range of yummy snacks and beverages. As well, exciting company parties and team activities such as Football, Lab days, Running team, or Geek lunch

Come as you are:

Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products.

No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc.

**All those things make you who you are, and that's why we would love to meet you.