Service - Sales - Mumbai, India - AAF India

AAF India
AAF India
Verified Company
Mumbai, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter


Description

Date Posted:
| Location: Gujarat & Mumbai(West)| Experience: 5+ Years |


Educational Qualification:

BE/BTech/Diploma/ITI 5+ years of experience in service role (HVAC industry background preferred)


Job roles and responsibilities

  • After sales and presales service to existing and potential clients.
  • To collect and share relevant customer information required for growing the relationship.
  • Ensuring that the processes are delivering their intended outputs.
  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on site installation, repair, maintenance, and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers
  • To carry out any other duties as directed by the company management.

Must exhibit the following core competencies:

  • Proven Field Service experience
  • Ability to troubleshoot, test, repair and service technical equipment
  • Ability to work flexible working hours and to adapt to changing work schedules
  • Must be proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Excellent Communication & Interpersonal Skills
  • Problem analysis and solving
  • Organizational and Time Management skills
  • Attention to detail

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