Service - Sales - Mumbai, India - AAF India
1 month ago
Description
Date Posted:
| Location: Gujarat & Mumbai(West)| Experience: 5+ Years |
Educational Qualification:
BE/BTech/Diploma/ITI 5+ years of experience in service role (HVAC industry background preferred)
Job roles and responsibilities
- After sales and presales service to existing and potential clients.
- To collect and share relevant customer information required for growing the relationship.
- Ensuring that the processes are delivering their intended outputs.
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on site installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
- To carry out any other duties as directed by the company management.
Must exhibit the following core competencies:
- Proven Field Service experience
- Ability to troubleshoot, test, repair and service technical equipment
- Ability to work flexible working hours and to adapt to changing work schedules
- Must be proficient in Microsoft Office (Word, Excel, PowerPoint)
- Excellent Communication & Interpersonal Skills
- Problem analysis and solving
- Organizational and Time Management skills
- Attention to detail
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