Customer Service Representative - Ahmedabad, India - IBT: Empowering Your Business with Technology
Description
Identifies, investigates, and resolves users' problems.regarding the onboarding process, and usability of the platform
- Maintains knowledge of the platform and constantly educates themselves on the new
- Effectively communicates in English to the customer verbally, written or otherwise
- Will handle and/or assign tier 1, 2, and 3 related problems.
- Monitors the working of the platform in case of downtime or other problems and informs the ACE team immediately.
- Performs other related duties as assigned.
- Maintain issue tickets effectively by capturing clients' complaints (bugs) or new requests
Requirement:
- Excellent verbal and written communication skills in English.
- Excellent interpersonal and customer service skills.
- Ability to explain technical issues to technical and nontechnical customers.
- Strong analytical and problemsolving skills.
- Proficient with or the ability to quickly learn an array of computer hardware and software
- Bachelor's degree in Computer Science or related field preferred.
- At least 3 years of experience in customer technical support is highly preferred.
- The Project will be 24/7.
Job Types:
Full-time, Permanent
Salary:
₹20, ₹30,000.00 per month
Application Question(s):
- If Selected, Can you join immediately ?
Experience:
Customer Technical Support: 2 years (required)
Language:
- English (required)
- Hindi (required)
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