Tele Counselor - Indore, India - Web Inforce

Web Inforce

Verified Company

Indore, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

1.

Providing Telephonic Counseling:

Conduct counseling sessions with clients via phone calls.
Offer emotional support, active listening, and empathy to clients who may be dealing with a wide range of emotional or psychological issues.

2.

Assessing Client Needs:

Conduct initial assessments to understand the client's concerns, goals, and needs.
Identify underlying issues and develop a personalized treatment plan or intervention strategy.

3.

Crisis Intervention:

Assist individuals in crisis, including those experiencing suicidal thoughts, domestic violence, or substance abuse issues.
Follow established protocols for handling crisis situations and making appropriate referrals when necessary.

4.

Maintaining Confidentiality:

Ensure strict confidentiality and privacy for clients by following ethical and legal guidelines.
Adhere to HIPAA (Health Insurance Portability and Accountability Act) regulations when handling client information.

5.

Documentation:

Maintain accurate and detailed records of client interactions, assessments, and treatment plans.
Use electronic health records or case management systems as required.

6.

Providing Information and Resources:

Offer clients information about available resources, selfhelp strategies, or community services that can assist in their healing or recovery.

7.

Self-Care and Supervision:

Engage in selfcare practices to prevent burnout and manage stress associated with counseling.
Seek supervision or consultation from experienced professionals when needed.

8.

Continuing Education:

Stay uptodate with the latest counseling techniques, theories, and best practices through ongoing education and training.

9.

Adhering to Ethical Standards:

Abide by the ethical standards and codes of conduct set forth by relevant professional organizations, such as the American Counseling Association (ACA).

10.

Collaboration and Referrals:

Collaborate with other mental health professionals, medical practitioners, or social service agencies to provide comprehensive care for clients.
Make referrals to specialists or additional services when necessary.

Qualifications and Requirements:

A bachelor's or master's degree in counseling, psychology, social work, or a related field (requirements may vary by employer).
Relevant licensure or certification, such as Licensed Professional Counselor (LPC) or similar credentials.
Strong communication, active listening, and empathetic skills.
Knowledge of counseling theories and therapeutic techniques.
Ability to work effectively with diverse client populations.
Computer literacy, as telecounselors often use electronic health record systems and telehealth platforms.