Onboarding Officer-video Kyc-digital Banking Kotak - Thane, India - Kotak Mahindra

Kotak Mahindra
Kotak Mahindra
Verified Company
Thane, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Role:


  • Video call customers to complete the Full KYC
  • Verify the details submitted by the customer while opening the account and Documents submitted are matching
  • Ensure VKYC is completed by the Right Party only
  • Should maintain a good relationship with the customer throughout the KYC process.
  • Crosssell other banking products.
  • Give complete and correct information on all the products pitched to the customer
  • Take call backs in case the customer is busy and ensure the follow up is done on time
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Meet targets on conversion and Cross selling as defined from time to time.
  • Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Job Requirements:


  • Graduate with decent English communication.
  • Should be dedicated and display integrity.
  • Willingness to learn with an attitude of continuous improvement.
  • Willing to work in rotating shifts
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