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Mumbai

    Lead - Wireline Delivery - Mumbai, India - Airtel

    Airtel
    Airtel Mumbai, India

    1 week ago

    Airtel background
    Description
  • Work on solution and delivery for links in new / existing accounts, , review customer requirements, identify Airtel Business capabilities for designing resolutions, ensuring preparation of RFS and project execution
  • Lead team on ground and collaborate with NOC, Planning, SCM, CE and sales team.
  • Define customer impacting KPIs, review and monitor processes and continuously improve customer support processes and manage the customer retention through churn control and effective rate control
  • Ensure adherence to SLA, project delivery and collections and have a keen eye towards customer satisfaction.
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