Customer Relationship Executive - Delhi, India - Medway Technologies Private Limited

Medway Technologies Private Limited
Medway Technologies Private Limited
Verified Company
Delhi, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Offering proactive assistance and support to customers throughout their journey, from pre-purchase inquiries to post-sales assistance, to ensure a smooth and seamless experience.


  • Actively listening to customers' concerns, questions, and feedback to understand their needs fully and offer tailored solutions and responses.
  • Analyzing customer issues and finding effective solutions to resolve problems efficiently and to the customer's satisfaction.
  • Demonstrating empathy and patience when dealing with frustrated or upset customers, aiming to turn a negative experience into a positive one.
  • Actively seeking customer feedback and insights to help identify areas for improvement and provide valuable input to the organization's customer experience strategy.
  • Staying updated on product or service changes, industry trends, and customer service best practices to improve skills and knowledge.
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Hindi & English is Mandate Language:

  • Th will mandate 6 working day with 1 rotational week off.

Job Types:
Full-time, Fresher


Salary:
Up to ₹18,000.00 per month


Benefits:


  • Paid time off
  • Work from home

Schedule:

  • Day shift

Application Question(s):

  • What languages do you speak?
  • How soon can you join us?
  • What was your last salary?

Experience:

Voice Process: 1 year (preferred)


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