Travel Experience Counselor Ii - Gurugram, Haryana, India - CWT

CWT

Verified Company

Gurugram, Haryana, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Travel Experience Counselor II
K)

As a
Travel Counselor, you will provide travel services to a dedicated client and be responsible for providing exceptional travel advisory and booking services to our clients.

You will utilize your extensive knowledge of travel destinations, industry trends, and various booking tools to offer personalized travel solutions that meet our clients' needs and expectations.

Main Responsibilities

Client Consultation and Advisory

Conduct thorough consultations with clients to understand their travel preferences, needs, and objectives.
Provide expert advice on destinations, itineraries, and travel options to create memorable and tailored travel experiences.
Recommend and arrange accommodations, transportation, and activities based on client requirements.
Booking and Reservations

Utilize booking systems and software to make reservations for flights, hotels, rental cars, tours, and other travel services.
Ensure accuracy in booking details and promptly confirm reservations with clients.
Monitor and manage booking changes, cancellations, and reaccommodations as needed.
Travel Documentation and Compliance

Assist clients in obtaining necessary travel documents such as visas, passports, and travel insurance.
Stay up to date with travel regulations, safety guidelines, and health advisories to provide informed recommendations to clients.
Customer Service

Deliver exceptional customer service throughout the entire travel process, from booking to posttrip followup.
Address and resolve any client inquiries, issues, or concerns promptly and professionally.

LI-A- Qualifications

Experience & education:

Bachelor's degree in a related field or equivalent experience.
3+ years of experience working in a customer service environment (Front line)
Should have experience of EMEA, NORAM, APAC & INDIA
Skilled in GDS preferred Sabre. Exposure to multi destinations routings, ticket exchanges and fares.
Good travel industry knowledge
Geographical knowledge, Airline hubs, interline airline agreements & fare.
Excellent communication and customer service skills.
Should be able to work in 24/7 environment in voice process.
Expert to provide consultative customer support services to client and able to deliver complete travel arrangements Domestic and International Air, Hotel, Rail and Car.
Knowledge of transit visa/destination visa.
Detailoriented with strong organizational and time management abilities.
Ability to work independently and as part of a team.
Problemsolving skills and adaptability in a fastpaced environment.
Certification from a recognized travel industry association (e.g., IATA) is a plus.

Primary Location

:

Gurgaon

Work Arrangement

:

Office - CWT

Employment type

:

Standard

Job Family

:

Travel Counselor

Scope

:

Country

Travel

:

No

Shift

:

Rotating

Organization

:

TX_Operations_All Countries (Non-GSC)

Job Posting

:

Feb 13, 2024