- Hands-on troubleshooting experience in Enterprise LAN/WLAN/WAN environment
- Person with prior experience of supporting global managed network services customers
- Excellent communication skills
- Strong technical subject matter expertise and hands-on on Cisco, Aruba, Meraki, Juniper Platform Network solutions
- Preferred to have beginner and intermediate level certification on Cisco/ /HP/Aruba/Juniper. Added advantage to have certification in switching or wireless.
- Good to have ITIL certification.
- Knowledge of Infoblox, Azure will be added advantage
- Shift lead who have a passion and understanding for providing outstanding customer service. This person will lead the shift of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.
- Manage on-going incident queue and ensuring all quality parameters are updated.
- Responsible for shift management and ensuring that high priority issues gets worked on high priority
- Responsible for joining and managing Sev-1 incident calls
- 24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients that have a distributed LAN, WLAN and WAN setup
- Drive ticket resolution – work with team and resolve on trouble tickets, handle ticket escalation
- Creation of Standard Operating Procedure documents
- Planning and execution of Change Management processes
- Performance tuning of Network devices and creation of Service Improvement Plans
- Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
- Planning and Perform upgrade of firmware
- Work with Hardware/Software Vendors to resolve problems
- Train and Mentor team
- Interface with customer on calls and lead technical meetings
- Create Root Cause analysis (RCA) reports as needed
- Provide technical inputs for weekly/monthly customer service review reports
- Beginner and intermediate level certification on Cisco (CCNA or higher)/ /Aruba (ACSA or higher)/Juniper (JCNIA or higher). Added advantage to have certification in switching or wireless.
- ITIL
- Minimum 8+ years of progressive, relevant experience and proven capability to work in a complex network operations environment.
- Minimum 2+ years relevant experience of shift and team handling.
- Bachelor in Engineering - Computers/Electronics/Communication or related field
- Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience
- Excellent communication skills - written as well as verbal
- Passion to work on core technology platform
- ITIL process awareness
- Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
- Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
-
Network Operations
2 days ago
BookMyShow Mumbai, India**Roles & Responsibilities** · **Daily Monitoring**: · - Monitoring Internet & BMS P2P links · - Monitoring Network Devices · - Monitoring Firewall(BMS) connections, · - Monitoring DC Network Device Temperature · - Monitoring Internet Bandwidth / Traffic · - Monitoring the Netflo ...
-
Network Operation
14 hours ago
MSCI Inc Mumbai, Maharashtra, India**Technology**: · Harness next-generation technologies to drive innovation and help our clients build better portfolios. · Your team responsibilities · - Provide technical expertise in cloud provisioning for networking and platforms · - Interface with cloud service providers to r ...
-
Networking & Operation
6 days ago
Healthy Soul Life Mumbai, Maharashtra, IndiaCompany Profile: · Heathyy SoulLife is dedicated to assisting all of our clients in living the healthiest lives possible. We provide a number of services to help them achieve these goals. Take a peek at some of the services we offer for health checkups and wellness. · - We are a ...
-
Network Operations
1 week ago
Asit C Mehta Investment Interrmediates Andheri, Mumbai, Maharashtra, India**Job ID**: Network Operations · **Role**: Team Member · **Department**: Operations - Technology Network · **Location**: Andheri East, Mumbai, Maharashtra · **Designation**: Manager - Senior Manager · **Reporting structure for the position**: Head - Technology Network · **No of P ...
-
Network Operations
6 days ago
Bookmyshow Andheri, Mumbai, Maharashtra, IndiaJob Overview: · **Responsibilities**: · Coordinate and manage the setup, operation, and troubleshooting of laptops, printers, network devices, and other event technology. · Collaborate with the event team and organizers to understand technical requirements and provide effective t ...
-
Network Operations Centre(Noc)
1 week ago
SKYLARK HR SOLUTIONS Mumbai, Maharashtra, India**JOB DESCRIPTION**: · 1. Provide 24x7 operations for network monitoring and management of networks, servers, · met. · 2. Knowledge in Azure monitoring tools like App Insights, AppD, Crashlytics. · Reporting Tool - Adobe Analytics, Grafana, Qualtrics user journey · 3. ITIL proces ...
-
Engineer Network Operations
7 minutes ago
NTT DATA mumbai, IndiaJob Description · NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talen ...
-
Engineer Network Operations
1 week ago
NTT Mumbai, India Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
-
Engineer - Enterprise Network Operations
7 minutes ago
NTT DATA mumbai, IndiaJob Description · NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talen ...
-
Engineer - Enterprise Network Operations
1 week ago
NTT Mumbai, India Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
-
Assistant Manager Enterprise Network Operations
3 minutes ago
NTT DATA mumbai, IndiaJob Description · NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talen ...
-
Shift Lead Enterprise Network Operations
3 minutes ago
NTT DATA mumbai, IndiaJob Description · NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talen ...
-
Assistant Manager Enterprise Network Operations
35 seconds ago
NTT DATA Mumbai, IndiaJob Description · NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented pe ...
-
NTT Mumbai, India Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
-
timesjobs Mumbai, India Full time· Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability. Drive the pro ...
-
Avenue Supermarts Ltd - DMart Mumbai, IndiaKEY SKILLS AND of managing WAN devices, WAN technologies, SDWAN, Enterprise Wireless networks, Network architecture, AD, Virtualization technologies, and other IT Infrastructure solutionsCertifications like Cisco Certified Network Professional (CCNP), Cisco Certified Design Exper ...
-
Customer Service Executive
1 week ago
Tata Communications Mumbai, IndiaJob Family Descriptor Monitor large computer networks and servers for problems from a central location They analyze problems perform troubleshooting and incident response on the system communicate with site technicians and track problems through to resolution · Create and maintai ...
-
DP World Mumbai, Maharashtra, India Full time**Position** · **Executive **- Network Control Centre · **Department**: · - Express Business, Operations · **Location**: · - Mumbai · **Band**: · - 2 · **Reports to · - **Manager -Network Operation · **ROLES & RESPONSIBILITIES** · **Key responsibilities** · - Tracking of Network ...
-
Cloud Network Architect
1 week ago
growel softech Mumbai, Maharashtra, IndiaSVP - Cloud Services · Network Architect shall be responsible for secure network design, architecture and shall oversee our organization's network infrastructure. · implement efficient network designs tailored to the organization's needs. · Additional Information · 1.Plan, design ...
-
Product Expert
5 days ago
Allot Mumbai, India**Who we are**: · Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make ...
Shift Lead Enterprise Network Operations - Mumbai, India - NTT
Description
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.
Are you ready to take the next step in your career?
1.1.2 PRE-REQUISITES• Hands-on troubleshooting experience in Enterprise LAN/WLAN/WAN environment
• Person with prior experience of supporting global managed network services customers
• Excellent communication skills
• Strong technical subject matter expertise and hands-on on Cisco, Aruba, Meraki, Juniper Platform Network solutions
• Preferred to have beginner and intermediate level certification on Cisco/ /HP/Aruba/Juniper. Added advantage to have certification in switching or wireless.
• Good to have ITIL certification.
• Knowledge of Infoblox, Azure will be added advantage
What you'll be doing
1.1.Shift Lead
1.1.1JOB DESCRIPTION
Job Title
Shift Lead
Department
Engineering and Operations
Location
Mumbai
Reporting
Manager
Job Type
Full Time
Shift
Rotational Shift
1.1.2PRE-REQUISITES
1.1.3RESPONSIBILITIES
1.1.4TRAINING AND CERTIFICATION
1.1.5EXPERIENCE
1.1.6EDUCATION
1.1.7OTHER SKILLS
What would make you a good fit for this role?
Why Join NTT Global Networks
NTT Global Networks, a business division of NTT Ltd., is a leader in software-defined managed network services for global enterprises focused on providing end-to-end connectivity and unmatched customer support. Our global expertise and network reach include the world's largest SaaS and Cloud providers. We are a partner of choice for enterprises that require an optimized and purpose-built network solution that empowers their digital transformation efforts, achieving true business outcomes.
We offer the full lifecycle of design, delivery, and ongoing management, with an extensive services suite including:
• Managed SD-WAN helps enterprises optimize their global networks in terms of performance and cost.
• Managed SD-LAN helps enterprises remove the burden of day-to-day management and allows the IT team to focus on the business.
• Managed Secured Gateway and Cloud-based Network Services helps enterprises secure their Internet and Web traffic without investing in technology or infrastructure.
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means: