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    Customer Care Executive - Hyderabad, India - Live Connections

    Live Connections
    Live Connections Hyderabad, India

    1 week ago

    Default job background
    Upper Management / Consulting
    Description

    Greetings from Live Connections

    Our leading eCommerce Client is seeking enthusiastic individuals to join their team of highly motivated Customer Care Associates.

    Please review the job details below for more information.

    Job Title: Customer Care Associate (Domestic inbound Voice Process)

    Job Description-


    • Provide assistance, resolve queries, and offer solutions to customer issues promptly and professionally.


    • Ensure a high level of customer satisfaction through excellent service and effective communication.


    • Identify and assess customers' needs, clarify information, and provide solutions or alternatives.


    • Escalate complex issues to higher authorities when necessary and follow up on resolutions.


    • Maintain accurate and detailed records of customer interactions and transactions.


    • Adhere to company policies, procedures, and guidelines while addressing customer inquiries or issues.

    Work mode: Hybrid mode

    Eligibility-

    • Good communication skills
    • Preferred bilingual proficiency in Telugu and Hindi
    • Typing speed of 25 words per minute

    Qualification:Minimum educational qualification: 10+2, Diploma, or Any Graduate

    Shift Timings:Rotational Shifts (Any 9 hours between 6:00 AM and 11:45 PM

    Job Location: Kondapur (Hyderabad)

    Interested candidates may kindly share CVS to

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