Jobs
>
Hyderabad

    Process Developer - Hyderabad, India - Genpact

    Genpact
    Genpact Hyderabad, India

    12 hours ago

    Genpact background
    Full time
    Description

    With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it.

    We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.

    We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

    Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing.

    People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Come, transform with us.
    Inviting applications for the role of Process Developer, Culture & Communication Trainer-Content Moderation

    In this role, you will be responsible to support businesses, manage knowledge effectively, Manage Quality Metric for the process, upskill of employees in terms of domain, provide industry trained resources at lower cost to business, creating & delivering modules on Communication Excellence & Customer Centric Behaviour.


    Responsibilities


    • Effectively manage and mentor a team responsible for diverse workflows, Quality channels, and stakeholders
    • Work closely with Operation Team to provide feedback on quality.
    • Conduct Quality meetings with the team to analyse errors.
    • Guide and coach QAs to improve and sustain performance.
    • Passionately tell the story of why Quality matters, build consensus, and inspire others to move fast on fixing problems
    • Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis
    • Assess and prioritize the top-quality issues affecting the teams in your office across all decision-making channels
    • Drive investigation of highly sensitive issues affecting your office, working with teams and leaders across clients to understand what happened and why
    • Stay connected with how our support ecosystem is evolving and help head off quality issues before they begin, as client's products and communities change and grow
    • Find creative workarounds for quality issues where our tools are the root cause, and a technical solution is not imminent.
    • Actively re-review decision accuracy audits to ensure accuracy and alignment with quality process
    • Manage investigations of escalations, to understand the root cause
    Qualifications we seek in you
    Minimum qualifications


    • Any graduate /Post Graduate degree or equivalent with a solid academic record
    • Relevant experience in the BPM/ Service Industry, with good experience in a Training/Quality, Learning & Development role, communication, and customer experience improvement programs
    Preferred qualifications


    • Demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)
    • Proven track record of collaborating with cross-functional groups to produce results
    • Demonstrated ability to perform well in a rapidly changing and extremely global team
    • Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential.
    • Experience with Tableau/Power BI or other similar tools is a plus
    • Excellent communication skills
    • Strong critical thinking and exceptional problem-solving skills
    • Proven track record of breaking down complex process and identifying key pain points to deliver business improvements at the regional or global level
    • Passion for our mission of ensuring a world class support experience for our community
    • Quality certification (e.g., Lean Six Sigma, TQM, etc.) a plus
    • Project management certification (PMP, Prince2, etc.) is a plus
  • Genpact

    Process Developer-s2p

    1 day ago

    Genpact Hyderabad, India

    aWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...

  • Genpact

    Process Developer

    12 hours ago

    Genpact Hyderabad, India Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...

  • Genpact

    Process Developer

    4 days ago

    Genpact Hyderabad, India

    With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...

  • Genpact

    Process developer

    12 hours ago

    Genpact Hyderabad, India Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...

  • Genpact

    Process Developer

    12 hours ago

    Genpact Hyderabad, India Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...

  • Genpact

    Process Developer

    12 hours ago

    Genpact Hyderabad, India Full time

    With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...

  • Genpact

    Process Developer

    12 hours ago

    Genpact Hyderabad, India

    With a startup spirit and 115,000+curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom l ...

  • Genpact

    Process Developer

    12 hours ago

    Genpact Hyderabad, India Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...

  • HyreFox Consultants

    Process Developer 5B_Hyderabad Full-Time

    4 days ago

    HyreFox Consultants Hyderabad, India Full time

    Minimum 18 Months of International Customer Service ExperienceAny Grad,except Tech GradUS Shifts · Other Details · Keywords · : ..Industry · : BPO/ITES ...

  • Novartis

    Assoc. Dir. Ddit Dev. Ba Us&dus

    14 hours ago

    Novartis Hyderabad, Telangana, India

    394205BR · **Assoc. Dir. DDIT Dev. BA US&DUs**: · India · **About the role** · Role Title: Assoc. Dir. DDIT Dev. BA (US&DUs) · Location: Hyderabad · Role Purpose: · This role will provide the Business Analysis needed to drive technology roadmap for S&G focusing and enabling decis ...

  • Greentek India Pvt Ltd

    Fabrication Quality Supervisor

    1 day ago

    Greentek India Pvt Ltd Hyderabad, India

    Developing And Implementing Quality Standards. · - Developing And Implementing Quality Control Systems. · - Monitoring And Analyzing Quality Performance. · - Inspecting And Testing Materials, Equipment, Processes, And Products To Ensure Quality Specifications Are Met. · - Collabo ...

  • Zensar Technologies

    UI Path, .NET

    1 day ago

    Zensar Technologies Hyderabad, Telangana, India

    **RPA UiPath Developer** · **4-6 YR** · **HYDERABAD** · - Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar Read on for more details on the role and abou ...

  • JPMorgan Chase Bank, N.A.

    User Acceptance Tester

    14 hours ago

    JPMorgan Chase Bank, N.A. Hyderabad, India

    As a Product Delivery Analyst/Business UAT Manager in the Debit Product team, you will partner with the product teams to develop, customize, and drive the User Acceptance Test (UAT) strategy that will deliver products that meet customer expectations and result in realizing the pl ...

  • Wells Fargo

    Institutional Investment Operations Associate

    1 day ago

    Wells Fargo Hyderabad, Telangana, India

    **Department Overview** · - Corporate and Investment Banking (CIB) Securities Shared Services Operations is a cross-functional group of teams that provide support for CIB-Markets and the broader Wells Fargo organization. Shared Services are the owners and stewards of both client ...

  • iPowerFour

    Etl Programmer

    14 hours ago

    iPowerFour Hyderabad, India

    We are looking for ETL Programmer with Hands on Experience in Python programming and SQL, who will be involved in delivering data pipelines (ETL/ELT, Modeling, Stream/data processing technologies, and related AWS services). · **Required Skills**: · Familiar with AWS Glue Job ETL ...

  • Novartis

    Functional Trainer

    14 hours ago

    Novartis Hyderabad, India

    387300BR · **Functional Trainer**: · India · **About the role** · About the role: · To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or mainte ...

  • X-YUG Technologies Pvt Ltd

    QA Tester

    14 hours ago

    X-YUG Technologies Pvt Ltd Hyderabad, India

    QA Tester Job Description · - Proven experience (typically 8+ years for lead position) in quality assurance, with at least 3-5 years in a leadership or managerial role. · - Extensive knowledge of quality assurance methodologies, tools, and processes. · - Strong understanding of s ...

  • Qurium Solutions Inc

    Data Architect

    1 day ago

    Qurium Solutions Inc Hyderabad, India

    **About ** · is the leading provider of SaaS and Data solutions that enable companies to manage, optimize, and scale their supplier diversity programs. Working as a trusted advisor to the supplier diversity community, 's mission is to support every program by providing innovative ...

  • NTT DATA

    Product Owner

    1 day ago

    NTT DATA Hyderabad, Telangana, India

    **Req ID**: 269750 · We are currently seeking a Product Owner to join our team in Hyderabad, Telangana (IN-TG), India (IN). · Specific Responsibility · - Working closely with our business stakeholders, product managers, and engineers to comprehend the business processes at a deta ...

  • Live Connection

    Cyber & Strategic Risk - Iam

    1 day ago

    Live Connection Hyderabad, India

    Hiring for IAM with Sailpoint/ Saviynt/ Pingfederate/ PingOne/ Dilinea in Multiple locations. · Work Locations: Bengaluru, Chennai, Gurugram, Hyderabad, Kolkata, Mumbai, Pune, · Experience : 3-9Yrs (Relevant) · B. Tech/MTech/MS/MBA · Experience in technologies, such as Java, LDAP ...