Cse (Customer Service Executive) - Ahmedabad, Gujarat, India - Zobone International Outsourcing Pvt. Ltd.

Zobone International Outsourcing Pvt. Ltd.

Verified Company

Ahmedabad, Gujarat, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We are looking for a Sr. Customer Service Executive / Sr. Process Associate / Sr. Back office Executive and team player who has the ability to carry out multitask on the property management project.

He / She will be responsible to coordinate with the local team as well as team members located in the UK for a property management client.

Responsibilities and Duties

Work with a UKbased client (Property Management) lettings and commercial department along with the team in India
Placing calls to Landlords and Tenants registered on the CRM and verifying them to make their profile complete on the CRM for the TT and LL.
Motivate Tenants and Landlords to keep their profile up to date and upload the properties they have to rent them out
Liaise with landlords/engineers/contractors and tenants daily basis
Manage and keep up to date with UK legal legislation when required (Training will be provided)
Deal with rental residential / commercial properties inquiries dealing setting appointments etc on CRM
Effectively resolve discrepancies and complaints of customers TT & LL
Highly organized and able to prioritize workload
Build and maintain relationships with tenants, landlords, contractors, etc.
Coordinate carrying out property inspections in line with tenancy requirements on CRM
Place credit control calls and chase vendor invoices relating to property management.
He / she may work as buffer staff on the project for first few months to train him/ her for 360 degree processes across the project and then will be placed on the vacancy on the project. He / She should be ready to work dynamically.
He / she should learn 360 degree processes within the project.