Customer Care Executive - Bengaluru, India - EatEasily Online Pvt. Ltd

EatEasily Online Pvt. Ltd
EatEasily Online Pvt. Ltd
Verified Company
Bengaluru, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Summary:

Responsibilities:


  • Understand and address customer concerns in a professional and courteous manner.
  • Troubleshoot technical issues and provide appropriate solutions to customers.
  • Document customer interactions and ensure accurate and complete recordkeeping.
  • Collaborate with other departments to resolve complex customer issues.
  • Meet and exceed customer satisfaction goals and metrics.
  • Maintain a positive and proactive attitude towards resolving customer issues.
  • Stay updated with company products, services, and policies to provide accurate information to customers.

Requirements:


  • Excellent communication skills, both verbal and written.
  • Strong problemsolving skills and attention to detail.
  • Ability to work in a fastpaced environment and multitask effectively.
  • Flexibility to work in rotational shifts, including nights and weekends.
  • Familiarity with customer support software and tools.
  • Freshers are welcome to apply.
  • Immediate hires preferred.

Education and Experience:

  • A Bachelor's degree in any discipline is preferred.
  • Previous experience in a customer support role is a plus but not required.
  • Training will be provided to freshers.

Benefits:


  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and collaborative team.
  • Learning and growth opportunities.
  • Employee wellness programs.

Job Types:
Full-time, Permanent


Salary:
₹20, ₹25,000.00 per month


Benefits:


  • Paid sick time
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay
  • Shift allowance

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (required)

  • Customer service: 1 year (required)

Language:


  • Hindi (preferred)
  • English (required)

Shift availability:

  • Day Shift (preferred)
  • Night Shift (required)
  • Overnight Shift (required)

Speak with the employer
Application Deadline: 24/11/2023

Expected Start Date: 25/11/2023
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