Jobs
>
Kolkata

    Associate - Projects - Kolkata, India - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Kolkata, India

    1 week ago

    Default job background
    OTHER
    Description

    Team Lead

    Qualification:

    Bachelor's in Science/ Commerce/Engineering or equivalent

    Responsibility:

    Business/Customer:

    • Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
    • Adherence to customer security and compliance requirements.
    • Implementation of approved change requests in line with customer change management process.
    • Responsible for incident life cycle following ITIL / BIC frame work as applicable.
    • Adherence to customer communication etiquette.
    • Ensure stated productivity requirements are met for the engagement.

    Project/Process:

    • Review CSAT feedback and ensure timely implementation of corrective actions.
    • Participate in Critsit process to resolve the incident in a timely manner.
    • Log and triage incidents.
    • Coordinate with resolver groups vendors/carriers.
    • Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
    • Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
    • Contribution to continuous service improvement plans (CSI).
    • Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
    • Effective floor Management.

    Team/People:

    • Continually assess skill level and provide intervention assistance.
    • Contribute to and participate proactively in knowledge sharing sessions.
    • Encourage team individuals to participate in organization innovation programs.
    • Act as a buddy for new hires.
    • Makes recommendations on R&R for team / individual achievement.
    • Makes recommendations to team lead on team's performance rating.

    Organization:

    • Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.
    • Adherence to Organizational policies and processes (including Cognizant's security policies LP timelines etc).
    • Participate in recruitment drives.

    Must Have Skills

    • Unified Communication - Avaya
    • Cisco IP Telephony
    • Audio/Video Conferencing
    • Basic IP Telephony
    • Cisco Unified Communicatio Mgr

    Good To Have Skills

    • Microsoft Teams
    • Products&Serv(T&H)
  • Cognizant

    Associate - Projects

    1 week ago

    Cognizant Kolkata, India

    **Technical Lead** · **Qualification**: · Bachelor's in engineering or equivalent · ** Responsibility**: · **Design**: · - Support in analysis of requirements and identification of missing requirements/gaps if any. · - Make estimates based on the requirement and complexity. · - P ...

  • Cognizant

    Associate - Projects

    21 hours ago

    Cognizant Kolkata, India

    **Functional Lead** · **Qualification**: · Masters in Business Administration · ** Responsibility**: · **Requirement Gathering and Gap Analysis**: · - Understand business requirements through business workshops, one on one interviews. · - Analyze business requirement document. · ...

  • Cognizant

    Associate - Projects

    3 days ago

    Cognizant Kolkata, India

    **Performance Testing** · Please find the JD below: · - Analyze the NFR for Performance testing and identify the scope. · - Create test script for Perf. Testing using tool e.g. **Load runner, Jmeter etc.**: · - Execute the test script and monitor the server performance and captur ...

  • Cognizant Technology Solutions

    Associate - Projects

    1 week ago

    Cognizant Technology Solutions Kolkata, West Bengal, India

    **Primary Skills**: · IAC (Ansible, Terraform, Jenkins with shared library), Scripting + Cloud (GCP) · - 5+ Yrs of DevOps engineer working on automation engineering tasks · - 3+ Yrs of GCP experience · - Extensive experience automating system tasks, infrastructure orchestration t ...

  • Cognizant

    Associate - Projects

    21 hours ago

    Cognizant Kolkata, India

    **Application Lead** · **Qualification**: · B Sc,BE,MCA · ** Responsibility**: · Stakeholder Management · - Communication with Business users related to resolving queries obtain clarifications and providing updates. · - Setup Business bridge calls to update status of Critical inc ...

  • Cognizant Technology Solutions

    Associate - Projects

    1 week ago

    Cognizant Technology Solutions Kolkata, West Bengal, India

    **Team Lead** · **Qualification**: · Bachelor's in Science/ Commerce/Engineering or equivalent · ** Responsibility**: · **Business/Customer**: · - Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs. · - Adherence to cu ...

  • Cognizant Technology Solutions

    Associate - Projects

    5 days ago

    Cognizant Technology Solutions Kolkata, West Bengal, India

    **Team Lead** · **Qualification**: · Bachelor's in Science/ Commerce/Engineering or equivalent · ** Responsibility**: · **Business/Customer**: · - Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs. · - Adherence to cu ...

  • Cognizant Technology Solutions

    Associate - Projects

    5 days ago

    Cognizant Technology Solutions Kolkata, India

    **Team Lead** · **Qualification**: · Bachelor's in Science/ Commerce/Engineering or equivalent · ** Responsibility**: · **Business/Customer**: · - Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs. · - Adherence to cu ...

  • Cognizant Technology Solutions

    Associate - Projects

    4 days ago

    Cognizant Technology Solutions Kolkata, India

    **Team Lead** · **Qualification**: · Bachelor's in Science/ Commerce/Engineering or equivalent · ** Responsibility**: · **Business/Customer**: · - Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs. · - Adherence to cu ...

  • Cognizant Technology Solutions

    Associate - Projects

    3 days ago

    Cognizant Technology Solutions Kolkata, West Bengal, India

    **Senior Product Specialist** · **Qualification**: · Science / Engineering Graduate · - Responsibility:Project Management: ' Provide inputs for estimation, impact analysis in their area of work. · - Report time, effort and status accurately. · - Participate in periodic internal r ...

  • Cognizant

    Associate - Projects

    1 week ago

    Cognizant Kolkata, India

    **Application Lead** · **Qualification**: · B Sc,BE,MCA · ** Responsibility**: · Stakeholder Management · - Communication with Business users related to resolving queries obtain clarifications and providing updates. · - Setup Business bridge calls to update status of Critical inc ...

  • Cognizant Technology Solutions

    Associate - Projects

    1 week ago

    Cognizant Technology Solutions Kolkata, India

    **Application Lead** · **Qualification**: · B Sc,BE,MCA · ** Responsibility**: · Stakeholder Management · - Communication with Business users related to resolving queries obtain clarifications and providing updates. · - Setup Business bridge calls to update status of Critical inc ...

  • Cognizant Technology Solutions

    Associate - Projects

    1 week ago

    Cognizant Technology Solutions Kolkata, India

    **Team Lead** · **Qualification**: · Bachelor's in Science/ Commerce/Engineering or equivalent · ** Responsibility**: · **Business/Customer**: · - Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs. · - Adherence to cu ...

  • Cognizant

    Associate - Projects

    1 week ago

    Cognizant Kolkata, India Full time

    Primary Skills: · IAC (Ansible, Terraform, Jenkins with shared library), Scripting + Cloud (GCP) · 5+ Yrs of DevOps engineer working on automation engineering tasks · 3+ Yrs of GCP experience · Extensive experience automating system tasks, infrastructure orchestration tools wit ...

  • Cognizant

    Associate - Projects

    1 week ago

    Cognizant Kolkata, India Full time

    Job Description · Senior Product Specialist · Qualification: · Science / Engineering Graduate Responsibility:Project Management: ' Provide inputs for estimation, impact analysis in their area of work. · Report time, effort and status accurately. · Participate in periodic internal ...

  • Cognizant

    Associate - Projects

    1 week ago

    Cognizant Kolkata, India Full time

    Job Description · Functional Lead · Qualification: · Masters in Business AdministrationResponsibility: · Requirement Gathering and Gap Analysis: · Understand business requirements through business workshops, one on one interviews. · Analyze business requirement document. · Analyz ...

  • Cognizant Technology Solutions

    Associate - Projects

    1 week ago

    Cognizant Technology Solutions Kolkata, India OTHER

    Senior Product Specialist · Qualification: · Science / Engineering Graduate Responsibility:Project Management: ' Provide inputs for estimation, impact analysis in their area of work. · Report time, effort and status accurately. · Participate in periodic internal review meetings. ...

  • Cognizant Technology Solutions

    Associate - Projects

    1 week ago

    Cognizant Technology Solutions Kolkata, India OTHER

    Senior Product Specialist · Qualification: · Science / Engineering Graduate Responsibility:Project Management: ' Provide inputs for estimation, impact analysis in their area of work. · Report time, effort and status accurately. · Participate in periodic internal review meetings. ...

  • Cognizant Technology Solutions

    Associate - Projects

    1 week ago

    Cognizant Technology Solutions Kolkata, India OTHER

    Senior Product Specialist · Qualification: · Science / Engineering graduateResponsibility: · Design & Implementation: · ' Create detailed design document/technical specifications for select projects. · Create efficient and quality code based on given specifications. · Follow prod ...

  • Cognizant Technology Solutions

    Associate - Projects

    1 week ago

    Cognizant Technology Solutions Kolkata, India OTHER

    Functional Lead · Qualification: · Masters in Business AdministrationResponsibility: · Requirement Gathering and Gap Analysis: · Understand business requirements through business workshops, one on one interviews. · Analyze business requirement document. · Analyze gaps in order to ...