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    Service Now PLatform Engineer/Developer - Delhi, India - ANZ

    ANZ
    ANZ Delhi, India

    2 weeks ago

    Default job background
    Description
    At ANZ our purpose is to shape a world where people and communities thrive.

    We're making this happen by improving our customers' financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.

    Looking for ServiceNow Experienced Candidate for the position of Engineer in Platform Services under ESM Domain


    Role Location :
    Bengaluru


    Role Type :
    Permanent


    Shift Schedule :
    General

    Strong knowledge on ServiceNow Property Application & Platform Administration
    Self-starter with ability to multitask, and effective time management skills
    Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning

    About You

    To grow and be successful in this role you will ideally bring the following:
    4+ Years of Total Experience with 2+ Years in ServiceNow Platform
    Providing Support and Maintenance of Property application Operating Environments.
    Being responsible for Lifecycle Management of all Property Engineering services, applications and platforms.
    Ensuring lifecycle processes are followed, with rigorous testing, formal pilot/Proof of Concept, and service transition processes followed.
    Ensures product continuity for engineering services and platforms.
    Build strong relationships and work with IT personnel and our customers to understand the business requirements of the provided services
    Provide escalation point from 3rd level Support.
    Utilises tools and practices to build, verify and deploy solutions in the most efficient ways, enhancing tech division capabilities
    Implements a culture within the Tribe and the Chapter, encouraging best practices around reviews, quality and documentation
    Provide proactive management of applications, preventive maintenance, physical and data security and vulnerability management
    Develop re-usable processes for new products and services.
    Creates estimates and continuously reviews demand within the individual Squads/teams
    What will you bring?

    ServiceNow knowledge useful
    Support of SaaS- based products
    Knowledge of Property Technology tools in the market
    Ideally you have working knowledge of ITIL Management processes
    Understand customer needs to make sound judgments
    Develop systems integrations and process automation - fully utilizing the platform's workflow capabilities
    Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
    You have strong interpersonal skills and ability to successfully manage customer and stakeholder relationships
    Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting
    Identify and resolve any performance issues or bugs in the Now mobile app, ensuring it operates smoothly and efficiently
    Customize and extend the ServiceNow Now mobile app to meet specific business requirements, including adding new features and functionalities.
    Stay up-to-date with ServiceNow Now mobile app development trends and best practices, and proactively propose improvements to enhance the app's capabilities

    Provide overall support, administration, and maintenance of the ServiceNow platform and ServiceNow applications such as ITSM, Workplace & Reservation Management, etc.

    Monitor health, usage, and overall compliance of ServiceNow and its applications; coordinates application and platform patching and upgrades
    Perform application development and maintenance, including development of new features and enhancements to existing applications through platform configuration and customization
    Microsoft Product Knowledge

    You must have excellent knowledge of the following Microsoft products:

    Microsoft Windows Desktop products e.g. WIN10 & WIN10 VDI's
    Microsoft Windows Server products e

    g W2012R2/2016/2019/SQ:
    server
    Microsoft Active Directory and Azure AD
    Microsoft BackOffice products
    Microsoft Graph API

    So, why Join us


    ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets.

    With more than 7,500 people, our Bengaluru team is the bank's largest technology, data & operations centre outside Australia.

    In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world.

    Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be.

    We're proud that people feel they can be themselves at ANZ and 90% of our people feel they belong.


    We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it).

    Our people also enjoy a range of benefits including access to health and wellbeing services.

    We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself.

    If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

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