Executive - Thane, India - Tata AIA Life

Tata AIA Life
Tata AIA Life
Verified Company
Thane, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
**Position Title
Executive - Customer Services

**Department
Customer Service Operations

**Level/ Band
Asst Manager


Role Summary:


B Organizational Relationships
**Reports to
Manager

**Supervises
Back End Servicing


C Job Dimensions
**Geographic Area Covered
**Stakeholders Internal
**External

D Key Result Areas

  • Liaison with different departments on Policy Servicing request processing
  • Preparing MIS related to process and share with stakeholders
  • Working on Escalation cases and close looping with customer (Non Voice )
  • Find means to improve /automate process
  • Ensuring quality resolution
  • Ensuring adherence to processing TAT

G Skills Required
**Technical
**Behavioral
**Essential
**Desired
**Interpersonal skills
**Communication skills
Yes

**Creative thinking skills
Yes

**Supervising/Leadership skills
Yes

**Teamwork Skills
Yes

**Influencing skills
Yes

**Relationship Building skills
Yes

**Decision making skills
Yes

**H Incumbent Characteristics
Essential

Desired

Qualification

Graduation

Post-Graduation

Experience

Industry preference - Banks, Telecom, Insurance, E-Commerce, NBFC

Experience in Service / Sales/ Operations mgmt. with 3-5 years in backend processing

Experience in operations management
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