Cash Application Specialist - bangalore, India - HCLTech

HCLTech bangalore, India

1 month ago

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Accounting / Finance

Description

Interview for O2C - Cash Application

Exp: 0 to 5 years (Pure Freshers also eligible)

Freshers - Experience are eligible.

Interview Timings: 10 Am to 3:30 PM

Shift: (Night shift)

Interview: HCL Technologies SEZ hub, DadaMastan Layout, Karle Tech Park, Nagavara, 1, Veeranapalya, Karle Town, Bengaluru, Karnataka

Interview Date: 24th April 2024 to 25th April 2024

Interview Spoc : Harini / Yanosh / Samrin

Please register yourself in below mentioned link.

Note: Without register candidates will not allow inside the campus so request you to register above mentioned link correctly

Responsibilities

• Interface with internal and external stakeholders to coordinate, support, and execute relevant stages of a customer's journey and promote flawless delivery of a timely and accurate customer experience

• Act diligently to apply all cash application to appropriate accounts in a timely and accurate manner

• Facilitate timely resolution of any unapplied and/or misapplied cash

• Assist in development of root cause analysis to facilitate corrective actions and reduce inaccuracy.
• Support business line in resolving operational, commercial or contractual issues, as applicable

• Develop clear understanding of risks associated with misapplied cash for end customers and Client

• Steward performance of the Customer Services team according to defined Customer Experience metrics

• Recognize and actively work to leverage the intersection of various work groups and their objectives

• Escalate potential improvement items and resolution points to Manager / Supervisor

• Execute operational activities in compliance with Controls requirements of the respective business area in regards of safety, controls, stewardship, business unit, business continuity plan, and cross functional interaction Job Requirements

• Educational qualification in area of Finance/Accounting

• Proficiency in accounting process and tasks (Account Reconciliation, General Ledger posting and reconciliations)

• Process knowledge in area of cash application (preferably with experience working on SAP)

• Good working knowledge for Month end closing

• Basic knowledge of finance with an understanding of processes' financial impact and related financial transactions PREFERRED KNOWLEDGE, SKILLS, AND EXPERIENCES 

• Be thoughtful, thorough and disciplined to provide best-in-class service to customers

• Sense of urgency and timeliness

• Take personal ownership in the service delivered with a strong attention to detail

• Ability to understand, interpret and apply basic critical thinking and problem-solving techniques in creating statistical summaries and graphical representations of business data

• Insight in identifying risks, resolving potential issues, and escalating when necessary

• Digital mindset with an understanding of external trends and impacts on customer service

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