Customer Service - Chennai, Tamil Nadu, India - Connect Galaxy

Connect Galaxy
Connect Galaxy
Verified Company
Chennai, Tamil Nadu, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
_
We are hiring_


Designation:
customer support


Process:
Airtel Retention


Shift:
Day shift


Experience:

Fresher


Qualification:
HS & G raduate


Language:

Tamil & English


Salary: 11.5k - 13k


Location:
Mount Road, Chennai.


ROLES AND RESPONSIBILITIES:


Communication:


  • Be clear, concise, and courteous in your communication.
  • Use active listening to understand customer concerns fully.

Problem-Solving:


  • Focus on finding solutions to customer problems.
  • If an issue cannot be resolved immediately, communicate the steps being taken to address it.

Monitoring and Analytics:


  • Use analytics tools to track support performance and customer satisfaction.
  • Monitor key metrics and adjust strategies based on the data.

Patience and Empathy:


  • Patience is key, especially when dealing with frustrated or upset customers.
  • Show empathy by understanding and acknowledging their concerns.

Job Types:
Full-time, Permanent, Fresher


Salary:
₹11, ₹12,000.00 per month


Schedule:

  • Day shift

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)

Ability to Commute:

  • Chennai, Tamil Nadu (required)

Ability to Relocate:

  • Chennai,

Tamil Nadu:
Relocate before starting work (required)


Work Location:
In person


Speak with the employer

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