Associate - Operations - New Delhi, India - Unstop

Unstop
Unstop
Verified Company
New Delhi, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

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Description

Details
Unstop is looking for an **Associate

  • Operations **who can be the liaison between the Operations team and the users. They will be responsible for resolving users' issues and requests in a timely manner. Prioritize, organize and execute solutions to said issues and requests.
  • Assist with challenging user requests or issue escalations as needed
  • Be the primary point of contact and build longterm relationships with user
  • Collaborate with the Operations team to maintain a healthy delivery pipeline and ensure timely delivery of client requirements within the agreed SLA
  • Cooperate with different departments to improve business operations
  • Communicate with the team to develop strategic operations goals
  • Make recommendations for business performance improvement
  • Monitor website performance and recommend ways to improve the user journey on the website
  • Liaise between the user and internal teams, interact and coordinate with all departments working on the same account
  • Receive and respond to approval and notifications
  • Resolve any issues faced by the users, ensure redressal for complaints within the shortest span of time

Requirement:


  • Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and Clevel

Salary:
₹300, ₹400,000.00 per year


Benefits:


  • Commuter assistance
  • Flexible schedule
  • Health insurance
  • Paid sick time
  • Paid time off

Schedule:

  • Day shift

Application Question(s):

  • Current CTC
  • Expected CTC
  • Notice Period
  • Are you ready to relocate to Delhi?

Speak with the employer

  • Health insurance
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