Technical Sales Support Manager - Gurugram

Nexgentek is seeking a skilled IT Support Engineer to manage and support enterprise IT infrastructure, · ensure system reliability, and deliver responsive technical support to internal teams.This position plays a critical role in maintaining secure, stable, · and scalable IT oper ...

Manage and support client accounts via JIRA or similar ticketing system. · ...

Role & responsibilities · Customer recovery and problem resolution, with a focus on customer listening, empathy, and meaningful resolution that inspires customer loyalty. · Drive positive results for customer & partner experience and customer retention · Drive customer recovery a ...

We are seeking an experienced IT Service Manager to oversee the delivery of IT services and ensure alignment with our business objectives. · Service Delivery Management: · Oversee the planning, execution, and optimization of IT service delivery processes. · ...

Lead and mentor the Support team to deliver timely query resolutions. · Oversee end-to-end resolution of tickets. · Analyze tickets trends alongside product analytics to uncover recurring issues. · ...

Customer Experience Ownership · Drive customer experience by ensuring support metrics and SLAs are consistently achieved. · Take ownership of customer support outcomes and continuous improvement initiatives. · Team Management · Lead and manage a 24/7 technical support team across ...

Key Responsibilities: · Team Management & Leadership: · Supervise, mentor, and evaluate Level 1 support staff, fostering a positive and collaborative environment. · Manage shift rotations to ensure continuous 24/7 coverage. · Oversee performance management for both permanent and ...

We are seeking an experienced IT Service Manager to oversee the delivery of IT services and ensure alignment with our business objectives. · Oversee the planning, execution, and optimization of IT service delivery processes. · Ensure all IT services meet quality standards and ser ...

About the company VMock empowers students and professionals worldwide with AI-driven personalized career guidance.We are an equal opportunity employer committed to diversity, equity, and inclusion for all. · Lead, mentor and manage the Support team to deliver timely accurate quer ...

About the Role: As the Manager of Technical Support, you will be the cornerstone of our post-sales success... · ...

Key Responsibilities: · Serve as the primary contact for support escalations for gStore applications. · Oversee and manage support engineers, ensuring adherence to SLAs and best practices. · Lead the delivery of high-quality, on-time application support in a fast-paced environmen ...

We are seeking an experienced Customer Support Manager to oversee service operations, handle client escalations, and ensure timely resolution of service calls related to Multifunction Printers and Office Automation equipment. · Key Responsibilities: · Manage and monitor daily ser ...

Key Responsibilities · Serve as the primary escalation point for all gStore application support issues. · Oversee and mentor the gStore Support Engineering team to ensure operational excellence and SLA adherence. · Lead high-quality, on-time application support delivery in a dyna ...

We are looking for an Account Manager – Support who can partner with our US-based Account Managers to manage client relationships and drive value delivery. · Work with client data to identify trends, risks, and opportunities. · Use SQL and other reporting tools to extract, clean, ...

Technical Support Manager Job Description · About Johnson Controls · Johnson Controls is a leading company that provides innovative solutions for buildings, cities and industries. · Key Responsibilities · . Manage and lead the service delivery team ensuring all service operations ...

The Customer Support Manager will lead a team of customer support representatives and oversee daily support operations across channels. · Lead, coach and develop a team of customer support representatives · ...

Delhivery is India's leading fulfillment platform for digital commerce. · ...

We are seeking an experienced and customer-focused Client Relationship & Service Manager to manage and nurture relationships with HNI and Ultra-HNI clients. · ...

We're building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together from anywhere in the world and on any device. · ...

We're on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. · ...

In this role you can have a crucial role in improving and innovating the energy sector being a focal point in the energy transition towards greener energy. · ...