Customer Service Representative - Ahmedabad, India - WeSage BPM

WeSage BPM
WeSage BPM
Verified Company
Ahmedabad, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

WE'RE URGENTLY HIRING

Responding to customer calls:

The main responsibility of an inbound customer support agent is to respond to customer inquiries and resolve their issues.


Managing incoming calls and messages:

Inbound customer support agents must be able to handle a high volume of incoming calls and messages efficiently, while maintaining a high level of professionalism and accuracy.


Documenting customer interactions:

It is important for inbound customer support agents to accurately document customer interactions, including the nature of the inquiry or issue, the actions taken to resolve it, and any follow-up needed.


Meeting performance metrics:

Inbound customer support agents are often evaluated based on performance metrics such as call volume, call resolution time, and customer satisfaction ratings.


  • Staying up-to-date on product and service knowledge: In order to provide effective support to customers, inbound customer support agents must have a thorough understanding of the products and services offered by the company, as well as any relevant policies or procedures.
  • Adhering to company policies and procedures: Inbound customer support agents must adhere to company policies and procedures, including those related to confidentiality, security, and data privacy.

Maintaining a positive attitude:

Finally, inbound customer support agents must maintain a positive and professional attitude at all times, even when dealing with difficult or irate customers.

They should be empathetic and patient, while also demonstrating excellent communication and problem-solving skills.


Benefits:


  • Competitive salary
  • 5 Days work week
  • Paid overtime
  • Performance Incentive
  • Annual Bonus
  • Health Insurance
  • Job Type: Full-Time
  • Flexible schedule
  • Food provided
  • Health insurance
  • Paid time off

Schedule:


  • Morning shift
  • Night shift
  • Rotational shift
  • US shift

Education:


  • Bachelor's (preferred)

Experience:

Customer Support Executive: 1 year (preferred)


Language:


  • English (preferred)

Job Types:
Full-time, Regular / Permanent, Fresher


Pay:
From ₹15,000.00 per month


Benefits:


  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Evening shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Yearly bonus

Ability to commute/relocate:

  • Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

Shift availability:

  • Night Shift (required)
  • Overnight Shift (preferred)

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