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    BPO Customer Care Collections Sr. Rep - noida, India - NTT DATA Services

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    NTT DATA Services background
    Description

    • Ensures assigned calls are worked towards resolution
    • Follows the basic rules as provided on the SOP.
    • Develops foundational understanding of broader interdependencies across various processes.
    • Assists in resolution of outstanding issues from previous transactions.
    • Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing time line as per contract.
    • Typically requires 0-12 months relevant experience
    • Basic computer skills.
    • Good communication skills.
    • Good customer service skills.
    • Attention to detail, time management and organizational skills.

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