Jobs
>
Bengaluru

    Learning Experience Designer, Worldwide Selling Partner Support - bangalore, India - ADCI - BLR 14 SEZ - F07

    ADCI - BLR 14 SEZ - F07
    ADCI - BLR 14 SEZ - F07 bangalore, India

    1 week ago

    Default job background
    Description

    Your primary responsibility is to create great learning experiences for agents; to support them during new hire training, upskill, and other learning experiences (such as store launches, SOP changes, tool training) that provide them the resources they need to effectively do their job.

    We improve learner capabilities and performance through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice through case studies, proactive maintenance of our curricula, and by measuring the learner experience through Voice of Customer feedback mechanisms and curriculum evaluation.

    Key job responsibilities


    • Identify learning needs mapped to business outcomes by partnering with business leaders, subject matter experts (SMEs), and other key stakeholders.
    • Determine, recommend, and document performance objectives, project instructional standards, learner engagement strategies, and evaluation plan based on the business and learner needs.
    • Design solutions including different modalities such as classroom learning including activities, interactive eLearning, simulations, case studies, etc.
    • Develop course content including, but not limited to, measurable performance objectives, scenarios, simulations, audio scripts, progress checks, performance evaluations, reference glossaries, and assessments.
    • Scope or contribute to scoping effort based on the solution design.
    • Gather, develop, and write content based on interviews with stakeholders and SMEs.
    • Develop course material in tools such as Storyline, Rise, Xyleme, Questionmark, etc.
    • Revise and rewrite course content based on data illustrating ROI or efficacy of learning modules.
    • Manage learning content/updates residing on SharePoint or other content management systems.
    • Upload, test and maintain content to an LMS.
    • May work with vendors for larger programs to review the tooling and learning deliverables being created.
    A day in the life

    Adhering to the core principles of adult learning, we create learning materials that are engaging and interactive for learners to increase knowledge retention and recall.

    Our goal is to build comprehensive and data-driven learning interventions and assessments that will produce robust insights to inform development activities.

    We work with Operations, Business, Program & Training Delivery teams to identify scope of training through a standardized job-analysis process to support investigators/associates through their lifecycle.

    We use modalities such as instructor-led, blended, and independent learning to build quality learning experiences and periodically evaluate them to assess effectiveness.

    About the team
    The Learning Experience Design (LXD) team includes Learning Experience Designers (LXDs), Video Producers (VPs), Program Managers, and Managers. We provide agents with learning that will enable them to make faster decisions with zero defects. Human judgment is an integral part of our decision process.

    We invest in building a highly skilled, motivated workforce whose expertise is critical in the development of our systems and processes.


    • Process Training

    New Hire:

    We develop foundational learning content to support new hires and help them prepare to perform the tasks and activities related to their role.


    Upskill:

    Content developed to support learning for tenured associates/investigators on new set of skills defined as per the progression path.


    Continuing Education:

    Content developed to support learning for associates/investigators during ramp/nesting phase and refresher learning developed to reinforce critical concepts and procedures identified through targeted analysis.


    Business Initiatives:

    We consult with our stakeholders to review & identify learning needs to support business initiatives such as store launches & expansions, product and tool development, automation and machine translation, process and policy launches/updates.


    Defect reduction:
    Learning solutions and consultation focused on addressing and preventing associate/investigator-controllable defects.
    We are open to hiring candidates to work out of one of the following locations:
    Bangalore, KA, IND | Hyderabad, TS, IND | Virtual Location - TS

    BASIC QUALIFICATIONS

    • 1+ years of program or project management experience
    PREFERRED QUALIFICATIONS

    • Experience in requirement gathering and ability to identify clear performance objectives and create design documents.
  • Betsol

    Partner Support

    5 days ago

    Betsol Bengaluru, Karnataka, India

    **JOB DESCRIPTION** · - Responsible to provide timely and effective resolutions to our customers on basic technical support queries via chat or phone communication skills · - Scheduling call backs and assist in managing call schedules for the technical support team · - Responsibl ...

  • MatrixCare

    Customer Support Partner

    3 weeks ago

    MatrixCare Bengaluru, India

    ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital-and tools that work every day to h ...

  • MatrixCare

    Customer Support Partner

    3 weeks ago

    MatrixCare Bengaluru, India

    ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital-and tools that work every day to h ...

  • The Orange Health

    Partner Support Chat

    2 weeks ago

    The Orange Health Bengaluru, India

    Experience : 6 months - 3 years · - Address customer issues and resolve them in a timely and efficient manner. · - Maintaining a positive, empathetic, and professional attitude toward customers at all times. · - Providing feedback on the efficiency of the customer service process ...

  • The Orange Health

    Partner Support Chat

    1 week ago

    The Orange Health Bengaluru, India

    Experience : 6 months - 3 years · - Address customer issues and resolve them in a timely and efficient manner. · - Maintaining a positive, empathetic, and professional attitude toward customers at all times. · - Providing feedback on the efficiency of the customer service process ...

  • Prodapt Solutions

    Partner Support Services

    1 week ago

    Prodapt Solutions Bengaluru, India

    Partner Support System** · **Business Entity: Partner Performance Organization** · We innovate, support and execute on the Word Wide partner strategy and vision to drive accelerated and profitable growth for Cisco and our partner ecosystem. · **The Framework: Black Belt Academy** ...

  • The Orange Health

    Partner Support Chat

    4 days ago

    The Orange Health Bengaluru, India

    Experience : 1 year - 3 years · - Address customer issues and resolve them in a timely and efficient manner. · - Maintaining a positive, empathetic, and professional attitude toward customers at all times. · - Providing feedback on the efficiency of the customer service process. ...

  • Amazon Development

    Seller Partner Support

    2 days ago

    Amazon Development Bengaluru, India

    Greetings from Amazon, · Step 1 · - Download your resume and passport size photograph onto your desktop · - **You should not be a current amazon employee** · - **You should not have any active backlogs** · - **You should have completed your graduation** · - **You should have a di ...

  • BT Group

    Bid Support and Partner Governance Professional

    3 weeks ago

    BT Group Bengaluru, India

    Bid Support and Partner Governance Professional · **Job Req ID**:11633**Posting Date**:16-Feb-2023**Function**:Customer Service**Location**:12 Bannerghatta Road, Bengaluru, India**Salary**:Competitive**Bid Support and Partner Governance Professional** · **Recruiter: Jivanshu Sing ...

  • ResMed

    Customer Support Partner

    5 days ago

    ResMed bangalore, India

    ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to h ...

  • ResMed

    Customer Support Partner

    5 days ago

    ResMed Bengaluru, India

    ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to h ...

  • ADCI - BLR 14 SEZ

    Partner Integration Support Engineer

    5 days ago

    ADCI - BLR 14 SEZ bangalore, India Full time

    Do you have a passion for Automotive? · Do you want to challenge the status quo of the in-car experience? · Do you want to take on very ambiguous problems, have an impact, and be part of a collaborative, cohesive team? · If you answered yes to these questions, we have a dream job ...

  • ADCI - BLR 14 SEZ

    Partner Integration Support Engineer

    1 week ago

    ADCI - BLR 14 SEZ Bengaluru, India

    Do you have a passion for Automotive?Do you want to challenge the status quo of the in-car experience?Do you want to take on very ambiguous problems, have an impact, and be part of a collaborative, cohesive team?If you answered yes to these questions, we have a dream job for you. ...

  • ADCI HYD 16 SEZ

    Program Manager, Selling Partner Support

    5 days ago

    ADCI HYD 16 SEZ bangalore, India Full time

    Are you passionate about improving the quality of customer experience? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? Would you like to enable change that drives business growth while protecting Amazon's Selling Partner experience ...

  • Adobe

    Partner Customer Advocate

    3 weeks ago

    Adobe Bengaluru, India

    Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

  • Palo Alto Networks

    Partner Service Architect

    3 weeks ago

    Palo Alto Networks Bengaluru, Karnataka, India

    **Company Description** Our Mission** · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and more secure than the one before. We are ...

  • Microsoft

    Cloud Solution Architecture

    2 weeks ago

    Microsoft Bengaluru, Karnataka, India

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...

  • VMware

    Corporate Account Executive

    3 weeks ago

    VMware Bengaluru, Karnataka, India

    Search Jobs · **Job Description**: · The Elevator Pitch: Why will you enjoy this new opportunity? · As the Account Executive your primary focus is aimed at closing larger strategic business while maintaining sustained transactional sales growth. Collaborating with the entire part ...

  • Microsoft

    Cloud Solution Architecture Ic4

    3 weeks ago

    Microsoft Bengaluru, Karnataka, India

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...

  • Technicolor Creative Studios

    Advisor, People Partner

    3 weeks ago

    Technicolor Creative Studios Bengaluru, India

    Company Description · Technicolor Creative Studios is a creative technology company providing world-class production expertise driven by one purpose: The realization of ambitious and extraordinary ideas. Home to a network of award-winning studios, MPC, The Mill, Mikros Animation ...