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    Technical Support Specialist - new delhi, India - Hyparz

    Hyparz
    Hyparz new delhi, India

    1 week ago

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    Description

    Position:
    Technical Support Specialist (100% Remote)

    Location:
    Remote (Work from Home)

    Timing:

    Must be available during US business hoursExperience: Minimum of 3 years in technical supportAbout the Role: As a Technical Support Specialist, you will be the first point of contact for our customers, and you will be able to help them through written channels.

    You will play a crucial role in ensuring customer satisfaction and maintaining the high quality of our products.


    Responsibilities:
    Provide first-level support to customers via written channels, escalating complex issues to higher-level support teams as necessary.
    Guide customers through detailed troubleshooting processes for our range of products.
    Efficiently track and manage customer inquiries, guaranteeing timely and precise responses.
    Document and report on customer interactions and feedback to improve our support services.
    You can continue to expand your knowledge of our products and support procedures to provide the best possible service.


    Qualifications:
    Proven experience in providing customer support to US-based customers, particularly for software products. Experience with mobile phone support is advantageous.
    Exceptional written communication skills with the ability to remain friendly, accommodating, and courteous at all times.
    A keen eye for detail, thoroughness in task execution, and an organized approach to work.
    A responsible and dependable team player who can work independently.
    Fluent in written English, with proficiency in spoken English being a significant plus, as voice support may be required.


    How to Apply:
    Please send your resume to and leave a comment below so our team can review your profile.
    For more opportunities in 100% remote jobs, follow Hyparz
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