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    IT Support Specialist - New Delhi, India - Gigmo Solutions

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    Description

    About us:
    Gigmo Solutions Pvt.

    Ltd is a fast-growing organization with global experience, having presence in several countries in the Americas, Europe, Africa, and Asia.

    Expertise in Spanish, Portuguese, French, Italian, German, and global English.

    Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility.

    We are Microsoft Partner in providing technical support.


    Website:

    https:
    //Gigmos


    comLinkedIn:
    Location/Shift Timings-Permanent work from homeJob Role-Install and configure software and computer systemsAbility to diagnose and troubleshoot issues with software or hardwareFamiliarity with Remote desktop ApplicationsWalk colleagues or clients through steps to help them resolve their technical problemsMaintain procedures and reports that provide technical support to the entire organizationAnalyse records and logs to spot underlying trends and potential issuesSupport the implementation of new solutions or applicationsEstablish accounts for new users and assist with password or login problemsParticipate in business-wide meetings to provide insight into technical requirementsExcellent Communication and Interpersonal SkillsShould have minimum experience of 4-5 years in IT SupportOffice 365 administration including user creation, shared mailbox creation and its access, providing DL access, managing MFA etcOutlook installation and configuration and troubleshootingOffice 365 administration

    RequirementsMust have your own Laptop (min 8GB RAM), windows 10/11, internet speed- 30 MBPS / MAC is also fine.


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