Process Trainer - Gurgaon, India - Teleperformance

Teleperformance

Verified Company

Gurgaon, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

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Please find the below details:
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Training employees on Banking/Credit Card related processes
Should have Good communication skills and facilitation skills.

Should have understanding on Trainer KPI's such as Throughput, FPY (First Pass Yield), TNA (Training Need Analysis), TNI (Training Need Identification) etc.

Shift :
US Shift timings

Work Location :
Gurgaon (On-site)

Develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff.
Provide inputs for training to assist reducing the learning curve of new hires
Identify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques.
Conduct Product Knowledge Tests on a periodic basis and publish results
Develop Training Planner for the year based on the Training Needs Assessment.
Deliver relevant training program under specified timelines
Ensure individual and organization wide training needs are fulfilled
Coordinate with Operations for successful implementation of training modules
Closely track progress and maintain records of all training activities.
Monitor trainees progress and provide feedback to them and their managers on an ongoing basis
To play an active role in training the Trainers