Customer Success Assosiate - Gurgaon, India - Epitome TRC

Epitome TRC
Epitome TRC
Verified Company
Gurgaon, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Designation :
Customer Success Associate


Process :
E-Commerce


Domain :
Voice Process


Qualification :
HSC or Above

Shifts :
Rotational, 6 days working

Job Location :
Gurugram, Haryana

Work Mode :
Work From Office

Skills :
Good spoken English and typing speed

Interview Mode :
Face to Face

Joining :
Immediate


Job Roles & Responsibilities:

  • Follow procedures methodically to accurately respond to customers on Call.
  • Provide quotes and information to customers related to their product.
  • Provide information including Delivery time and other queries related to product.
  • Fulfill invoice requests on purchased products.

ELIGIBILITY

  • Should have a minimum 6 months experience in BPO. Freshers also considered.
  • Should be proficient in spoken and written English & Hindi
  • All agents to be cross skilled to manage all channel interactions
  • 6 days a week with 1 rotational off

Job Types:
Full-time, Regular / Permanent, Fresher


Salary:
₹200,000.00 per year


Schedule:

  • Flexible shift
  • Monday to Friday
  • Rotational shift

Supplemental pay types:

  • Shift allowance
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