Customer Support Executive - Parra, India - Samyojak Consultancy Services

Samyojak Consultancy Services

Verified Company

Parra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Overview

Internet service provider in North Goa urgently requires experienced customer support representatives to answer & resolve customer inquiries & questions.

Excellent English writing & speaking essential, plus spoken Konkani & Hindi too.

Responsibilities:

Sales support: Creation of estimates, sending of estimates, answering sales enquiries & questions, supplying all relevant information.
New customer onboarding.
Followup calls, service feedback & followup for social media reviews.
Maintaining & managing customer service records & followup.
Promotion of products & service.
Revenue development of services offered by company.
Customer billing & tax invoices.
Recovering & reducing all accounts receivables for new customer installations, additional charges & Internet plans.
Development of promotional activities.
Promotion of products & services.
Maintaining & data inputting into critical Excel spreadsheets & Desk era.
KPI's, reporting, adhering to SLAs.
Developmental project delivery as per requirements of the business.
Support for Head of Sales & Head of Marketing & Business Development.

Job Requirements

Should be graduate.
Must be a confident team player/team leader.
Excellent communication skills, spoken & written English essential for customer service interactions & followup. Plus spoken Konkani & Hindi too.
Opportunity to run customer support team, managerial or supervisory experience beneficial.

Working Hours: 8.45 am - closing (or equivalent based on achieving objectives) Monday - Saturday. Rotational Sunday shift with an alternative paid day off.

Other benefits:
PF & ESIC benefits.

**Location: Parra, Bardez, North Goa.