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    We are hiring candidates for Service Desk - Pune, India - Infosys BPM

    Infosys BPM
    Infosys BPM Pune, India

    2 weeks ago

    Infosys BPM background
    Technology / Internet
    Description
    Greeting from Infosys BPM Ltd.,

    We are hiring candidates for Service Desk - Senior Technology Support and Technology Support Specialist.

    Please find below Job Description for your reference:
    Job Location

    :
    Pune

    Skill

    • Service Desk
    Education

    • Full time BCA/BTECH/MCA/BE/MSc/BSC
    • Computer Science
    Experience

    • 2+ Years
    Work from office.
    Excellent communication skills to attend/resolve client issues on calls/chat/mail.
    Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
    Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
    General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
    Productivity applications like Microsoft office tools.
    Open to work in 24*7 and work from office environment
    Analytical problem solvers who will understand issues and to resolve customer issues
    Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
    Being proactive and show the utmost respect for customers time
    Good time management, ensuring all contacts with customers add value.
    Work from Office
    If interested, please share your resume with below details to


    Name:

    Email & Mobile Number:


    Graduation:
    Post-

    Graduation:
    (If applicable):


    Total experience:

    Relevant experience:

    Current/Previous Company name:

    Current CTC:

    Expected CTC:

    Notice period:

    Current location:

    Flexible with the shift:

    Preferred Location:

    Current Location:
    Regards,

    Infosys BPM Recruitment team.
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