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    L2 Senior Site Reliability Engineer - Kolkata, India - Sampoorna Consultants Pvt. Ltd

    Sampoorna Consultants Pvt. Ltd
    Sampoorna Consultants Pvt. Ltd Kolkata, India

    2 days ago

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    Description
    Voice L2 SSRE (Job Code : J47691)


    Job Description:

    • Cisco Product Suite Call Manager (CUCM), Contact Center Enterprise (UCCE), Voice Gateways and related products.
    • IP Telephony protocols like SIP, H323, MGCP, RTP, RTCP, VXML, and different Codecs and so on.
    • Knowledge in the following areas: Call Control, Multimedia Contact Centres, CISCO Unity Connection integration with CUCM.
    • Configuring CUBE/other ISR series Routers with full voice/VOIP functionality, Configuring analogue gateways (VG 224) and ports.
    • Configuring T1/E1 on gateway, Configuring translation pattern, route pattern, Configuring Hunt group.
    • Configuring call handler and distribution list in unity connection, Configuring IP phone, CIPC, CUPC and Jabber.
    • CUCM integration work understanding with Microsoft Lync, Configuring ATA 186 Using SCCP with Cisco Call Manager.
    • Configuring voice mail for the users, Configuring speed dial and abbreviated dialling, Configuration via bulk administration.
    • Troubleshooting call routing, DTMF issue, Monitoring via RTMT, generate trace and should have the capability to understand.
    • Office 365 Teams Voice / Enterprise Voice skills.
    • Able to implement a UC network, given a design document and customer requirements
    • Ability to grasp complex design concepts quickly and understand.
    • Good knowledge of Cisco UCCE and CVP product line and technology.
    • Ability to troubleshoot implementation problems during migrations
    • Flexibility in working hours as some migrations will require weekend and after hours work.
    • Generate standard project documentation including UCCE Low level design, Network Diagrams, WLIs, etc.
    • Clientfacing skills to include crossfunctional influence, external and internal consulting/partnering
    • Vendor Management and coordination.
    • Drive outcome based delivery model, build customer success stories, socialize and help team replicate successful delivery models
    )
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