Officer/executive - Customer Service & Security - Delhi, India - Indigo Airlines
Description
**Officer/Executive - Customer Service & Security - DelhiJob Location - Delhi
Date of Interview - 9th June, 2023
Registration Time - 9:00 AM to 12:00 PM (Request to please reach the venue on time for a smooth process).
Interview Time - 11:00 AM to 6:00 PM
Interview Venue:
-
Hyatt Centric, Janakpuri District Center, Janakpuri, New Delhi, Delhi
Mandatory Documents required during interview. (Both Original & Photocopy)
- Resume/CV
- Passport Size photograph
- PAN Card
- Adhaar Card ( with Address)
- Passport ( with Address)
- Educational Documents 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.
Eligibility Criteria:
3.
Desired Skills:
Good Communication Skills **, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
- Airport Operations Experience Preferred.
- No Visible Tattoo marks/ body art
Requirement:
A
Mandatory Requirements:
a)
For Customer Service - Good Communication, Pleasing Personality
b)
For Security - Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
B
Preferable Requirement:
a)
For Customer Service - Well versed in Customer Dealing
b)
For Security - BASIC AVSEC, Screener, NCC Background
Job Description -
Security - Screeners & Basic Avsec certification preferred
Primary Responsibility:
You will be responsible for implementation of security policy and procedures laid down by the Company.
Mission:
To secure
- Safe operation
- Punctuality
- Customer Satisfaction
- Team efficiency
- Cost control
- Secure good working atmosphere and environment
Focus:
Manage safe and secure operations in accordance with security program and applicable procedures.
Functional Responsibilities:
- Maintain standards as per Company requirements
- Ensure effective threat assessment and response capability
- Achieve department goals and follow up
- Perform duties as per the Security Programme.
- Maintain performance standards and follow up with your shift
- Monitor continuously the Quality System and the level of conformance
- Secure quality level
- Optimize resource
- Aware of Emergency Response Procedures, rules and regulations
- Acquire and maintain necessary skills required to perform job functions
- Maintain work procedures as per company requirements
- Carry out development dialogue with the Team leaders
- Control theft and pilferage of company property
Customer Service -
Job purpose:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key responsibilities and accountabilities:
Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & ticketing:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
Departures
- Attend the pre flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
Arrivals
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Coordination with the baggage vendor for the damaged bags.
- Follow up with the enroute stations regarding lost baggage.
Post flight departure
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
Please Note:
IndiGo, one of India's fastest growing airlines, is continuously in search of talent.
However, please be cautioned that certain people claiming to represent IndiGo - by misusing the brand name "IndiGo", and the names of our employees - are demanding money in exchange for Interviews or Jobs with IndiGo.
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