- Maintain good relationships with clients as their principal point of contact.
- Respond to consumer enquiries, offer support, and resolve any issues or concerns as soon as possible.
- Inform clients of critical information, updates, and regulatory changes clearly and succinctly.
- Ensure that trade confirmations, statements, and other relevant notifications to customers are distributed promptly and accurately.
- To enable flawless client interactions, collaborate with internal departments such as operations and compliance.
- Receive and recognize investor complaints, ensuring that prescribed dates and processes are followed.
- Investigate and resolve issues, as well as address investor concerns and provide suitable answers.
- Keep track of investor complaints, actions, and resolutions for future reference and reporting.
- To reduce investor complaints, implement procedures to proactively identify and address possible areas of concern. To reduce investor complaints, implement procedures to proactively identify and address possible areas of concern.
- Implement and enforce internal control procedures to ensure regulatory compliance and industry best practices.
- Conduct frequent evaluations and analyses of internal processes and controls to identify potential risks and provide recommendations for improvements.
- Develop and implement risk mitigation strategies and action plans in collaboration with risk management teams.
- Compliance with internal control mechanisms and risk management frameworks is monitored and reported on.
- Identify operational hazards related to depository operations and devise mitigation solutions.
- Monitor operational processes, systems, and procedures for areas for improvement and to improve operational efficiency.
- Implement and monitor business continuity strategies to guarantee that operations continue uninterrupted in the event of a contingency or disruption.
- Maintain awareness of industry trends and developing operational hazards, and take the required steps to address them.
- Maintain accurate and current books and records for client interactions, securities transactions, investor complaints, and internal control activities.
- Maintain accurate records of client communications, securities transactions, and compliancerelated information.
- Prepare and submit necessary reports and documents to regulatory agencies within the timeframes provided.
- Collaborate with the finance and accounting teams to guarantee proper transaction recording and financial reporting compliance.
- A bachelor's degree in Finance, Business Administration, or a closely related discipline is required. Additional depository participant industry credentials or qualifications will be advantageous.
- NISM
- Series Examination VI
- Depository Operations Certificate Examination, is mandatory. If not having must complete it within 6 months of joining.
- Proven expertise in customer services or a related function inside a depository participant organisation.
- Solid understanding of depository operations, regulations, and best practices established by regulatory bodies such as NSDL and CDSL.
- Excellent interpersonal and communication skills are required to connect effectively with clients, investors, and internal stakeholders.
- Strong organisational skills and abilities.
-
Customer Service Officer
1 week ago
DBS Bank Indore, IndiaThe position ensures to: · - Execute all aspects related to branch operations in a timely and effective manner · - Ensure effective customer service · - Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the custo ...
-
Guest Services Associate- Front Office
1 week ago
Marriott International, Inc Indore, India**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Indore Marriott Hotel, H-2 Scheme No 54, Indore, Madhya Pradesh, India VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · ...
-
Guest Services Associate- Front Office
6 days ago
Marriott International, Inc Indore, Madhya Pradesh, India**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Indore Marriott Hotel, H-2 Scheme No 54, Indore, Madhya Pradesh, India VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · ...
-
Front Office Supervisor
3 days ago
Ace Consultants Indore, Madhya Pradesh, IndiaWE ARE HIRING · Job designation: · - Front Office Supervisor · Job location: · - Nashik · **Salary**: · - 20,000-30,000 · **Experience**: · - Total experience: · - 5 years in a front office or guest service role, supervisory capacity. · - Minimum experience: · - 2 years in a fron ...
-
Office Assistant
4 days ago
jbrconsultant Indore, IndiaInvoicing · Stock Maintaining · Customer Order Handling · All the office administration, back office & sales coordination. · Receiving and making phone calls. · Providing office support services. · Any other miscellaneous Work. · Inventory & vendor mgmt. · Client Management. · Mi ...
-
Hotel & Hospitality Trainer
3 days ago
Dsifd Indore, India**Job Brief**: Hotel & Hospitality Trainer · **Responsibilities**: Teaching students for Customer Service, Food and Beverage Service, Front Office Operations, Housekeeping, Sales and Marketing, Leadership and Team Management, Cultural Competence and Diversity, Recognizing and res ...
-
Office Boy
6 days ago
Community Action Through Motivation Programme (CAMP) Indore, Madhya Pradesh, India**Office Boy Job Description**: · - Serve Tea and Coffee to Staff and office Visitor · - Clean office kitchen on daily basis · - Responsible for disposal of trash, waste, and other disposable material · - Monitoring the use of equipment and supplies within the office. · - Dealing ...
-
Customer Relationship Officer
4 days ago
Paradise International Trading Indore, India**Job Description (JD)** · **Profile**:Customer Relationship Officer (Live Chat) · **Experience**:1.5 Years - 3 Years (Must have exp of customer handling through, chats, mail & calls) · **Location**:Indore · **Remuneration**:2.40 LPA to 3.6 LPA · **Language Preference: Hindi, Eng ...
-
Front Desk Executive
1 day ago
Webvillee Indore, Madhya Pradesh, India**About us** · - Webvillee is a client-focused IT service provider with a focus on mobile app development, web app development, enterprise solutions, and animation. We evolve everyday to stay relevant in the changing IT market conditions. We are a 13 years experienced team of hig ...
-
Cse (Customer Service Executive&mis)
1 day ago
SIGMA Group Indore, Madhya Pradesh, India**Head Office -** Indore (Madhya Pradesh) · **Job Location -** Indore · **Salary -** 3 lac to 5 lac CTC LPA · **Immdiate Hiring**: · **Responsibilities**: · - Supervising day-to-day operations in the customer service department. · - Responding to customer service issues in a time ...
-
Receptionist
1 week ago
SV Management Consultants Indore, India**Job description** · - Greet and welcome guests as soon as they arrive at the office · - Direct visitors to the appropriate person and office · - Answer, screen and forward incoming phone calls · - Ensure reception area is tidy and presentable, with all necessary stationery and ...
-
Process Coordinator
4 days ago
Homestrap Fabric Furnishing pvt ltd Indore, IndiaFollowing office workflow procedures to ensure maximum efficiency · - Maintaining files and records with effective filing systems · - Supporting other teams with various administrative tasks · - Monitor office expenditures and handle all office contracts · - Perform basic bookkee ...
-
Sales Representative
1 week ago
Task Source Indore, Madhya Pradesh, IndiaWe are looking for **Back Office** **Sales Representative.** You'll be part of a cross-functional team that's responsible for selling products and meeting client needs while obtaining orders from existing or potential sales. You should ensure that the client is satisfied and adeq ...
-
International Sales
1 week ago
Joylamp & Co. Indore, IndiaAbout the Company - JoyLamp & Co is an International BPO based startup in Indore. It was founded in 2021 with a vision to build an organization with versatile nature towards business opportunities. We deal in a number of processes such as Customer Support, Data Entry and Sales. · ...
-
Customer Support Voice Process
3 days ago
2COMs Indore, IndiaHiring Freshers/Experience for a Leading MNC in Pune/Bangalore For Customer Service Role, · Mega interview drive location : Indore · Please find the JD below. · - Excellent communication skills to attend/resolve client issues on calls/chat/mail. · - Open to work in 24*7 and work ...
-
Administrative Assistant
4 days ago
Prestige Education Foundation Indore, India**Responsibilities** · - Handle and coordinate active calendars · - Schedule and confirm meetings · - Ensure file organization based on office protocol · - Provide ad hoc support around office as needed · **Qualifications** · - Bachelor's degree or equivalent experience · - Stron ...
-
Telesales (Fresher)
1 day ago
victory terminal Indore, IndiaCommunicate to clients about the products & services (Not to go out of office) · - Convert the clients in our services through Financial Consultancy about stock market. · - Follow-up with clients for updating products and services. · - Operating (software) Customer Relationship M ...
-
Front Desk Executive
4 days ago
Arihant Capital Markets Indore, India**Brief Description**: Arihant Capital is India's leading financial services and broking company with over 900 investment centers across the country. Everything we do is shaped by the five values of Integrity, Client Commitment, Respect, Excellence and Innovation. · ** Job Respon ...
-
Field Information Officer
1 week ago
CENTRE FOR MONITORING INDIAN ECONOMY Indore, IndiaCMIE (Centre for Monitoring Indian Economy Pvt Ltd) was established 47 years ago in 1976. CMIE is engaged in conducting large scale all India household surveys, building databases on households, enterprises and the economy. CMIE develops services around these databases. These ser ...
-
Back Office Executive
3 days ago
ATS FOOD PRODUCT Indore, Madhya Pradesh, IndiaRole & Responsibilities · - File documents and draft letters on day-to-day glass transactions · - Assist Office Administrative Manager and Billing Manager · - Handle Petty Cash · - Record and organize data · - Scheduling events in Calendars · - Ordering office supplies · - Genera ...
Client Services Officer - Indore, India - Cosmofin
Description
We are searching for a talented and customer-focused Client Services Officer to join our team in India-Indore as a Depository Participant.
You will be responsible for various activities relating to customer interaction, securities handling, investor complaint management, internal control, operational risk, and record maintenance in this capacity.
Your ability to successfully engage with clients, handle securities, answer investor issues, and ensure internal control compliance will be critical to our organisation's success as a Depository Participant.
Responsibilities :
(a) Dealing with or communicating with customers:
Requirements :