Customer Care Executive - Indore, Madhya Pradesh, India - Mobility Empowered LLP

Mobility Empowered LLP
Mobility Empowered LLP
Verified Company
Indore, Madhya Pradesh, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Roles and Responsibilities


Customer Support:


  • Assist customers with product information, order placement, and issue resolution.
  • Provide exceptional service to ensure customer satisfaction and loyalty.

Problem Resolution:


  • Identify and resolve customer concerns, complaints, or issues effectively.
  • Collaborate with other departments to address complex problems and escalate issues when necessary.

Documentation:


  • Maintain accurate and detailed records of customer interactions and transactions.
  • Document and report recurring issues to facilitate process improvements.

Product Knowledge:


  • Stay informed about company products, services, and promotions to provide accurate information to customers.
  • Continuously update knowledge base to stay current with changes and updates.

Adherence to Policies:


  • Ensure compliance with company policies and procedures in all customer interactions.
  • Follow established scripts and guidelines to maintain consistency in communication.

Communication Skills:


  • Effectively communicate with customers, colleagues, and other departments to ensure a seamless customer experience.
  • Utilize active listening skills to understand and address customer needs.

Performance Metrics:


  • Meet and exceed performance targets, including call handling metrics, customer satisfaction, and resolution times.
  • Participate in ongoing training and development to enhance performance.

Qualifications:


  • College degree is mandatory.
  • Previous experience in a customer service or call center role is preferred.
  • Excellent verbal and written communication skills.
  • Strong problemsolving and decisionmaking abilities.
  • Ability to handle highstress situations and remain calm under pressure.

Desired Skills and Abilities

  • Searching for information.
  • Attention to detail.
  • Taking notes.
  • Time management.
  • Problemsolving.
  • Communicating results
  • Excellent Communication Skills
  • Basic Telephone Etiquettes
  • MS Office
  • Basic System Navigation Skills
  • Customer Focus and Being Attentive
  • Troubleshooting
  • Good reasoning and analytical skills
  • Active listening skills
  • Ability to comprehend the customer requirement well
Criteria

  • 5 days work
  • Willing to work in Night Shift
-
Female required

Good to have

  • Handling International calls
  • Good typing speed


Note - This job is for
Indore location only and you need to be physically available in this city to work.


We are looking for freshers with good communication skills.

Job Types:
Full-time, Permanent


Salary:
₹200, ₹240,000.00 per year


Schedule:

  • Night shift

Education:


  • Bachelor's (preferred)

Language:


  • English (required)

Work Location:
In person
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