Customer Care Representative - Noida, India - Cityavenue Infra Private Limited

Cityavenue Infra Private Limited
Cityavenue Infra Private Limited
Verified Company
Noida, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Responsibilities:


  • Provide accurate information and assistance regarding products, services, policies, and promotions.
  • Resolve customer complaints or concerns in a timely and satisfactory manner.
  • Escalate complex issues to the appropriate department for further resolution.
  • Process orders, returns, exchanges, and refunds accurately and efficiently.
  • Document customer interactions, inquiries, and resolutions in the CRM system.
  • Follow up with customers to ensure their needs have been met and inquiries resolved.

Requirements:


  • High school diploma or equivalent; some college education is a plus.
  • Proven experience in a customer service role, preferably in a contact center or similar environment.
  • Excellent verbal and written communication skills.
  • Active listening skills and the ability to empathize with customers.
  • Strong problemsolving and conflict resolution abilities.
  • Proficiency in using computer systems and customer service software.
  • Flexibility to work in shifts, including evenings, weekends, and holidays if required.

Salary:
₹18, ₹24,000.00 per month


Benefits:


  • Flexible schedule
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Commission pay
  • Performance bonus

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)
More jobs from Cityavenue Infra Private Limited
See all jobs of Cityavenue Infra Private Limited