Customer Coordinator - Pune, Maharashtra, India - Technovision Energy Pvt Ltd

Technovision Energy Pvt Ltd

Verified Company

Pune, Maharashtra, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Service Co-Ordinator

Qualifications:

Graduate/Engineer in Electrical/Electronic

Service Backgrounds preferred

Experience:

More than 1 year of experience in similar job.

Salary: 12k to 20k + Incentive

The role requires good written and verbal communication to convey clear requirements, technical knowledge how to coordinate with engineers and customers.
Provide site prerequirements to customer and organising for installation and commissioning of systems.
Liaison with customer to understand the complaints, try to provide online telephonic solution, coordinate and lining up respective service engineer for attending the service call.
Provide estimate of materials / service to customer after understanding the requirement and to arrange for the material / service after receiving approvals.
Giving daily lineups to service engineers and checking and allocating them according to service issues.
Tracking and closing service calls.
Analyse the nature of service calls and make strategy to reduce repeat service issues.
Generate report of service calls and conveying it to concern department to minimize repeat issues.
To take responsibility of service payment follow up, timely completion of open issues.
Deputing engineer as per AMC schedule.
Sending the quotation to customer ,order processing ,billing & dispatching