Customer Service Representative - Noida, India - Kyndryl Solutions Private Limited

Kyndryl Solutions Private Limited
Kyndryl Solutions Private Limited
Verified Company
Noida, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Why Kyndryl
Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?


We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term.

And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.


Your Role and Responsibilities

  • Advises and guides the client regarding the use of a broad range of products, offerings, and services.
  • Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
  • Using technical resources and tools, they support the client by answering questions and responding to client requirements.
  • They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance.
  • They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
  • Working in Night Shifts.

Required Technical and Professional Expertise

  • Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
  • Freshers are also considered.
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Experience to utilize available time efficiently to achieve effective and efficient results Handson expertise to assemble a complete and accurate problem/symptom description of reported issues.
  • Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Ability to identify basic hardware parts and aware of basic hardware concepts.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller.
  • Perform Remote Takeover.
  • Excellent communications skills.

Preferred Technical and Professional Experience

  • Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.

Required Education
Bachelor's Degree


Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are.

We welcome people of all cultures, backgrounds, and experiences.

But we're not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.

This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.

That's the Kyndryl Way.


Other things to know

Primary Job Category
Technical Specialist


Role (Job Role)
Customer Service Representative


Employment Type
Full-Time


Contract Type
Regular


Position Type
Early Professional


Travel Required
No Travel


Company
(Y030) Kyndryl Solutions Private Limited


Is this role a commissionable / sales incentive based position
No
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