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    Assistant Manager/Deputy Manager - Chennai, India - WNS

    WNS
    WNS Chennai, India

    1 week ago

    WNS background
    Description

    Job Description

    We are looking for an experienced Training and Development Manager to devise our organizational training strategy, oversee its implementation and assess its outcomes.

    You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm.

    Training Managers work across many departments to get employees up to speed in both their specific vertical, and the overall needs of the company.

    Training Managers often have backgrounds in business, leadership, human resources, development and education.

    Responsibilities:

    Identifying and assessing future and current training needs.

    Drawing an overall or individualized training and development plan

    Deploying a wide variety of training methods

    Responsible for Training delivery for new hires, refreshers and any ad hoc training requests

    Monitor and evaluate training program's effectiveness, success and ROI periodically and report on them.

    Provide opportunities for ongoing development.

    Drive individual goals including but not limited to training certifications for trainers, deadlines for training remediation's and all other relevant metrics.

    Strategically manage the workload and workflows for the training team and set up the right organizational structures to support all lines of business and workflows

    Proactively communicate with Client on daily operational matters relating to training.

    Partner with operational teams to ensure that refresher training needs are identified and delivered.

    Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training.

    Qualifications

    Ø Financial Crime Experience of at least 5 years is must

    Ø Experience into AML KYC CDD and EDD Domain

    Ø Good with Microsoft Office

    Ø Strong with MIS reporting

    Ø Minimum 7 years of experience

    Ø client focused with superior written and verbal communication skills.

    Ø Ability to work under pressure in a faced paced environment with limited structure.

    Ø Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc

    Ø Excellent communication skills

    Ø Ability to plan, multi-task and manage time effectively

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