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    BPO Team Lead - Coimbatore, India - timesjobs

    timesjobs
    timesjobs Coimbatore, India

    1 week ago

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    Full time
    Description
    BPO Team Lead


    Date:
    Apr 3, 2024


    Location:
    Coimbatore, TN, IN


    Company:
    NTT DATA Services

    At NTT DATA, we know that with the right people on board, anything is possible.

    The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence, and our ability to help our clients stay a step ahead of the competition.

    By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

    NTT DATA, Inc. currently seeks a BPO Team Lead to join our team in Coimbatore.

    In this Role:
    The candidate will be responsible for deep dive, analyze, and respond to the internal queries raised by the team.

    The candidate will be responsible for stakeholder interaction over email/phone for escalation/enquiry that requires Client inputs and get the query clarified to the team on time.

    Strong understanding of current processes and procedures and identify areas of opportunities for improvement.
    Specialized knowledge to coordinate day-to-day work
    Coaching and training to motivate and build the team.
    Completes a wide range of tasks and assignments.
    Understands how work impacts results for their area.
    Ability to work under pressure and to tight deadlines

    Resolves more complex situations by applying established knowledge and skills generally acquired through job experience & support from experienced persons.


    Requirements for this role include:
    4 year relevant insurance experience in a customer service/leadership role required.
    Experience using Microsoft Office-based tools.
    Strong reporting skills, problem-solving, and research skills
    Possess excellent communication skills with strong reading comprehension and writing skills.
    Consistent work history required.
    Excellent interpersonal and customer service skills
    Sound Process knowledge in Life Insurance & Annuities
    Building positive relationships with all stakeholders
    Should be able to find opportunities towards process improvement
    Ready to relocate and flexible to work in night shift
    Should be confident, aggressive, and result-oriented


    Preferences:
    Ability to communicate (oral/written) effectively to exchange information with our client.
    Any Graduate with English as a compulsory subject
    Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends as per business requirements.

    Job Segment:
    Business Process, Manager, Management
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