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    ITSM Practice Manager - Bengaluru, India - LTIMindtree

    LTIMindtree
    LTIMindtree Bengaluru, India

    1 week ago

    LTIMindtree background
    Technology / Internet
    Description
    Job Description

    Driving MI/MUI calls
    MUI postmortem calls
    Governance of Problem and Change backlogs.
    Governance of backlog tickets – Daily tower connect.
    Governance of unassigned and unattended tickets
    Weekly, SMR, Monthly,CIO – Reports, PWPA Audit
    VM SLA performance and Monthly SLA Performance
    Governance of KPI – CSL & KM and SLA Exceptions
    Dashboard creations for governance
    RU activity

    Job Specifications
    ITIL V3 certified
    Should be very good on Incident, Request and Change Management
    Strong communication skills and ability to deliver from other towers
    Atleast 3 years of core ITSM experience
    Good written communication skills
    Experience and hands on working with SLA, contractual obligations, Joining bridge to discuss, technical knowledge on any of domain
    Working for US shifts

    Secondary skills:
    Ability to train and create ppt decks
    Managing internal team requirements in the absence of manager

    LTIMindtree is proud to be an equal opportunity employer.

    We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability or any other characteristic protected by applicable law.

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