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    Head Of Customer Relationship Management - Hyderabad, India - SCREATIVES SOFTWARE SERVICES PVT. LTD

    SCREATIVES SOFTWARE SERVICES PVT. LTD
    SCREATIVES SOFTWARE SERVICES PVT. LTD Hyderabad, India

    5 days ago

    Default job background
    Full time
    Description

    Role: Head Customer Relationship Management

    Industry Type: Real Estate

    Functional Area: CRM

    Employment Type: Full Time, Permanent

    Job description

    Role Objective

    This person must constantly understand the consumer needs and issues and formulate viable consumer relations solutions and guide the implementation of those solutions in the CRM department and collaborating departments. He will be also tasked with delivering and overseeing highly integrated consumer marketing communication campaigns that are focused on increasing the revenue per active consumer, increasing multi-channel transactional visits, and the reduction of churn of valuable consumers. The person should be able to cooperate and form alliance relationships to generate new customers.

    Roles and Responsibilities

    Develop and implement strategies that grow the customer base and drive sale & traffic, leveraging CRM.

    Resolving customer queries via emails, calls & Letters within TAT. Create SOPs for processes (like for Agreement to sale, execution of loan documents).

    Responsible for execution & maintaining of all documents after booking till possession/registration.

    Lead and manage the development of annual and seasonal plans that support the successful achievement of program and business goals.

    Create and manage the customer contact strategy, executing timely and accurate deliveries of marketing strategies to achieve business goals.

    Establish and implement best practices for database management, measurement, evaluation, data capture, maintenance, and customer/prospect list selection; tracks and communicates program results.

    Manages interactions with cross-channel partners related to CRM, Sales

    Desired Candidate Profile

    The desired candidate should have 15 to 20 years of relevant experience, preferably in the real estate industry.

    Behavioural Skills Requirement

    Extrovert, relationship building and networking skills, ability to influence, communication proficiency.

    Key Interactions

    Partnering with Sales Teams and

    Alliance with key stakeholders and key personnel for smooth functioning

    Direct contact with the Companys sales force

    Providing necessary documentation, Compliance, reports to the management and leadership team

    Education

    UG: Graduate in any discipline

    PG: MBA/ PGDM in Marketing

    Gender: Female

    Locations: KPHB

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