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    Field Service application Chemist - New Delhi, India - Waters Corporation

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    Regular Full time
    Description

    Responsibilities

  • Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Provide Application support and training to customer as and when needed
  • Establish and maintain effective relationships with external and internal customers ensuring their success
  • Manage customer expectations, by communicating work performed and providing follow up plan if needed
  • Ensure customer compliance regulations are followed
  • Deliver system level training at customer sites
  • Manage service inventory according to Waters policies
  • Issue field service reports daily to document work performed
  • Maintain sound knowledge regarding the technology and customers' application demands
  • Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times
  • Deliver high quality service and support to customers, both face to face and remotely
  • Provide training and guidance to customer to ensure they maintain compliance and ensure the
    smooth safe operation of Waters equipment in their laboratories.
  • The role may require overnight stays and provision of on-call service to facilitate support of customer environments and specific customer projects that fall outside of normal working hours.
  • Any other additional task consummate with the level and scope of the role as deemed by
    management of Waters.
  • Qualifications

    Education:

    Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education

    Experience:

    3 to 7 years of experience with , Application Support, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)

    Ability to perform effective system level troubleshooting

    Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

    Skills:

  • Must possess a strong customer focus
  • Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
  • Personal sense of integrity
  • Effective time management skills
  • System level approach to problem solving
  • Analytical mindset with a strong drive to resolve open issues
  • Excellent verbal and written communication skills
  • Travel:

  • This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.

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