Customer Success Executive - Andheri, Mumbai, Maharashtra, India - Aastral International

Aastral International
Aastral International
Verified Company
Andheri, Mumbai, Maharashtra, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
The Client is seeking a dedicated and enthusiastic Customer Success Executive to join our team at our Andheri location.

As a Customer Success Executive, you will be responsible for ensuring the satisfaction and success of our valued customers during the night shift hours.


Key Responsibilities:


  • Proactively engage with customers to understand their needs and provide timely assistance.
  • Build strong relationships with customers to enhance their overall experience with our products and services.
  • Troubleshoot technical issues and coordinate with internal teams to resolve customer concerns promptly.
  • Maintain accurate records of customer interactions and transactions using our CRM software.
  • Collaborate with the sales and product development teams to relay customer feedback and insights for continuous improvement.
  • Stay updated on product features, industry trends, and best practices to better assist customers and contribute to their success.

Requirements:


  • Bachelor's degree in Business Administration, Marketing, or a related field preferred.
  • Proven experience in a customer service or customer success role is advantageous.
  • Excellent communication and interpersonal skills, with a customercentric approach.
  • Ability to work independently and effectively manage time in a fastpaced environment.
  • Strong problemsolving abilities and attention to detail.
  • Flexibility to work night shifts and on 2nd and 4th Saturdays as per company requirements.
  • Proficiency in MS Office suite and CRM software.
  • Prior experience in the IT or software industry is a plus.

Perks and Benefits:

-
Competitive salary of INR 25,000 per month
:

-
Night shift allowance of INR 200 per night
:


  • Opportunity to work with a dynamic team in a growing company.
  • Training and development opportunities to enhance skills and career growth.

Job Types:

Full-time, Permanent, Fresher


Salary:

₹25,000.00 per month


Schedule:

  • Monday to Friday
  • Night shift

Supplemental pay types:

  • Shift allowance

Education:


  • Bachelor's (required)

Experience:


  • Customer support: 1 year (preferred)
  • Customer service: 1 year (preferred)

Language:


  • English (required)

Work Location:
In person
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