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    Executives EXL/E/1012001 - kochi, India - exl

    exl
    exl kochi, India

    6 days ago

    EXL background
    Description

    Job Description

    Position Title, Responsibility Level

    Executive

    Function

    Healthcare

    Reports to

    Team Manager

    Permanent/ Temporary

    Permanent

    Span of Control

    Individual Contributor

    Location

    Kochi, India

    Basic Function

  • Work Type - Back office - Voice
  • Call provider and gather missing information for case creation
  • Case creation in ATV/Med Compass tool, basis the data received
  • Once the case is received, action to be taken as per SOP
  • Determine if case can be processed and/or to be routed to another queue

    • Essential Functions

  • Navigate through multiple system / applications for data gathering
  • Proficiency with computer skills (navigating multiple systems and keyboarding)
  • Understand the goals and standards to ensure that quality and productivity standards are met
  • Accurate and timely updating of the database
  • Meet the agreed upon KPIs as per the operational definitions and targets
  • Participate in the User Acceptance Testing as needed
  • 98% - % attendance during training/nesting period is required
  • Must be flexible to work hours with Monthly work schedules changes

    • Primary Internal Interactions

  • Actively participate in the team meetings, discussions and provide inputs
  • Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals

    • Primary External Interactions

  • Staff may be required to contact the providers of record, vendors, or internal stateside departments to obtain additional information.
  • Staffs are given voicemail boxes to retrieve patient verification of details of admission and discharge, received from providers.
  • Staff may be contacted by stateside counterparts for case-related concerns and should be able to respond in a timely and effective manner.

    • Organizational Relationships

    Reports To : Team Manager Supervises : None

    Skills

    Technical Skills

  • Working knowledge of MS office (Word, Excel and Power point) and Internet / Outlook

    • Process Specific Skills

  • Ability to contact provider to request for clinical information, and/or verify patient information on admission and discharge
  • Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.
  • Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.
  • Ability to multitask, prioritize and effectively adapt to a fast paced changing environment
  • Typical office working environment with productivity and quality expectations

    • Soft skills (Desired)

  • Must be a B1, preferably a C1 CEF level
  • Works effectively with a team

    • Soft Skills (Minimum)

  • Must be a B1 CEF level

    • Education Requirements

    Bachelor's degree with a minimum 15 years of education

    Work Experience Requirements

    0 to 3 year of experience

    Annexure:

    Acknowledgement (acknowledge that the information contained in this document is factual and complete)

    ___________________________________ ___________________________________________ ____________________________

    Candidate Supervisor/Manager Date

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