- Coordinate technical visits at customer ́s site on a fair and reasonable time response
- Perform investigation on possible causes for misapplication and act proactively to a solution, in order to restore customer ́s production
- Create and revise periodically the work instructions for issues investigation and course of actions for problem solving
- Contribute to the company's continuous improvement process
- Technical Support is tasked with resolving problems in the field, both directly to the customer and to the local field service engineer
- Develop and maintain in-depth product knowledge knowledge of underlying technologies
- Act as a technical liaison between the field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize complex product issues and to implement long term solutions
- Excellent skills in building and maintaining relationships on different levels (up to senior management) within the industry internally
- Flexible, open minded attitude
- Average to above electrical, Electronics, and mechanical background
- Must be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands
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Technical Service Executive - Thane, India - Vision Mechatronics Private Limited
Description
Our growing company is searching for experienced candidates for the position of TechnicalService Engineer . To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical service engineer
Qualifications for technical service engineer