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    Customer Service Australian process - Gurugram, India - Career Kendra

    Career Kendra
    Career Kendra Gurugram, India

    4 days ago

    Default job background
    Full time
    Description

    Company Overview

    Career Kendra is a staffing company based in Delhi, specializing in IT and non-IT recruitments. Our focus is on delivering quality candidates rather than quantity. With over 11-50 employees, we strive to provide exceptional staffing solutions to our clients. Visit our website at for more information about our services.

    Job Overview

    We are hiring for the role of Customer Service Australian Process. This is a full-time position based in Gurgaon, Haryana, India. The ideal candidate should have 1 to 3 years of experience in customer service. As a customer service representative, you will be responsible for handling customer inquiries, resolving complaints, and providing support through various channels. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

    Qualifications and Skills

    • 1-3 years of experience in customer service
    • Excellent communication skills in English
    • Ability to handle customer inquiries effectively
    • Strong problem-solving and decision-making abilities
    • Good knowledge of customer service tools and software
    • Ability to multitask and prioritize workload
    • Attention to detail and accuracy
    • Ability to work in a fast-paced and dynamic environment
    • Flexible to work in rotational shifts
    • Australian accent and cultural understanding is a plus

    Roles and Responsibilities

    • Handle incoming customer inquiries via phone, email, and chat
    • Provide accurate and timely information to customers
    • Resolve customer complaints and escalate issues as needed
    • Assist customers with product and service-related queries
    • Maintain a high level of professionalism and empathy in all customer interactions
    • Collaborate with cross-functional teams to ensure customer satisfaction
    • Manage and update customer accounts
    • Identify and implement process improvements to enhance customer experience
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